Citizenship Document Entry for Applications

When entering an application in the Eligibility Specialists Portal you may come across a participant that reports their citizenship status as lawfully present. It may not be easy to complete the entry of the documents required to continue. Documents may be improperly named. The numbers given may incorrect or incomplete. There may not be any supporting documents listed.

Below you find a process to enter evidence to complete the application flow. These directions MUST be followed precisely as they are written to ensure proper entry of evidence into MEDES.

You MUST make every effort to enter the documentation as provided by the participant or any other available electronic sources (FAMIS, SAVE, IIVE) prior to using this guide.

See 11.6.6 Electronic Data and Other Sources to Verify Citizenship, SSN, Identity;  9.6.4 Qualified Immigrants

Training Resources: Using IIVE to Verify Citizenship Help Sheet

Related Evidence: Citizenship

TO ENTER INCOMPLETE OR MISSING CITIZENSHIP DOCUMENTS

Once you have attempted to enter the documents as provided by the participant

    1. Navigate to the New Application Form entry > More About You screen > Additional Information section > Supporting Document field
    2. Select Other from the drop down box
    3. Complete remaining fields
    4. Click Next
    5. Enter A99999999 (must be (8) 9s) in the Alien Number field
    6. Enter the name of the document or unknown if applicable in the Other Document Description field along with NOT VERIFIED: Example(s)
      1. WORK VISA NOT VERIFIED
      2. UNKNOWN NOT VERIFIED
    7. Enter A99999999 Used for Alien Number at this time. Will need to obtain official document evidence during processing in the Additional Information field
    8. Click Next
    9. Complete the application flow and Submit.
    10. Enter a separated comment on the HoH Person page to read as follows:
      1. Subject – Lawfully Present Documents Needed
      2. Body – Missing or incomplete document evidence provided. Selected OTHER for Supporting Documents. Entered A9999999 for the Alien Number. Entered NOT VERIFIED for Other Document Description. Will need to obtain official document evidence during processing.

Click Save & Exit periodically to prevent loss of data in the event the application times out or closes unexpectedly during application entry.

View the Application Quick Reference Guide for a field-by-field breakdown of each question