MRT Hand Off

 

To Send the Completed MRT Packet to MRT:

  1. Separate MRT packets, MRT forms, and medical records from all documents and email to MRT.ProcessingCenter@dss.mo.gov using a multi-function device.
  2. Scan all MHABD applications, reviews, verifications, and budget adjustments to the ECM.

 

To Send an MRT to a Participant:

  1. Do NOT send a Hand Off to MRT requesting a MRT packet. Please reference field process: Non-MAGI Application: Registering from the NL App MAGI Queue.

 

For MRT Inquiries or MRT Appointment Reschedules:

  1. The following actions require an Add Case into Current using MEDICAL REV Team as the Originating Office.
      • Note: You MUST select MEDICAL REV Team as the Originating Office to have access to the correct MRT Activities.
  2. Before you can Add Case, you must enter outcome and mark the current task you are working on as ‘Done‘.
      • In the Add Activity & Program box, select ADMIN as the Activity and Non-MAGI as the Program
      • Add concise notes to the Add notes field explaining what you are needing MRT to do. Ex: Participant needs to reschedule a MRT appointment, MRT Inquiry, Status Update, etc.
      • Use 8-digit DCN when entering the ID Number to ensure you are entering it correctly
      • Confirm the first name and last name are entered correctly
      • Received date needs to be updated to the date the information was requested.