Application Hand Offs

• Breast or Cervical Cancer Treatment Medical Assistance Program (BCCT) Applications and Information Relating to this Program
  • IM-1BC application and all other information relating to this program can be scanned to MRT.ProcessingCenter@dss.mo.gov

• Drug and Alcohol Treatment Center (DATC)
  • NOTE: MAGI Applications are processed by all general trained staff BPTs, and not sent to this handoff.
  • Mail received for living arrangement code of DA/GH or in 019 load 708 should be scanned to Cass.CoDFS@dss.mo.gov
  • Do not scan to the ECM as case documents will be scanned after processing.

• Emergency Medicaid for Ineligible Aliens (EMCIA) Applications and Related Documents
  • • Forward pdf copy to MRT.ProcessingCenter@dss.mo.gov

• HIPP
  • Applications for Health Insurance Premium Payments need to be sent to be processed directly by MO HealthNet Division.
    • You do not register the application.
    • Print the application using PDF creator.
    • Email the form and any applicable verifications received and scanned with the form to MHD.HIPP@dss.mo.gov
    • Index the application as normal (clicking complete once finished)

• Low Income Heat and Energy Assistance Program (LIHEAP)
  • • Forward pdf application to FSD.LIHEAP@dss.mo.gov

• Inmate/DOC
  • Refer to MEDES Application with Incarceration Evidence.
  • If the application has been submitted which indicates that the participant is currently incarcerated, or the application is being submitted as a part of a pre-release (expected to be released within 90 days) program:
    • Register and process the application the same as you would any other application.
    • After you approve individual who is incarcerated, complete an IM-150 Suspending Incarcerated Participants form with the information that you know and email the IM-150 to the address listed on the form to suspend coverage.
      • This step is what notifies the specialized unit that a suspension needs to be entered or incarceration needs to be verified.
      • Any incarceration information or release information received as a document must be sent as an email attachment.
    • Send questions or additional information regarding suspended participants to FSD.suspendedDOC@dss.mo.gov and they will be forwarded to the appropriate specialized unit.
    • For information received over the phone, complete and send an IM-150 Suspending MO HealthNet Participants Form or an IM-152 Reporting Release of MO HealthNet Participant.

• Refugee
  • All Access points refer to Refugee Application Process
  • For Refugee documentation, forward to the Refugee Customer Service Center FSDREFUGEE@ip.sp.mo.gov.
  • Authorized Representatives, such as Local Resettlement Agencies, can call 816-889-2267 to complete processing on behalf of their Refugee clients.
  • • This number should NOT be given out to clients now that Statewide Lobby has been set up to assist Refugee participants.