Bypass Entry

As of October 9, 2018 you must use the new Missouri Incident Tracking System (MITS) to submit a bypass.

Click MITS Install Instructions for instructions on installing MITS on your computer. This MUST BE INITIATED from the Microsoft Edge browser.

NOTE: You must first enter a Sales Force Ticket before entering a Bypass Request. This can be done using MITS.

TO ENTER BYPASS REQUEST

Open MITS:

    1. Click the MITS icon on your computer. If you pinned the icon to your Taskbar, look for MITS Icon. If you are accessing MITS from your Start Menu, look for MITS Icon on Start Menu
    2. Click in the blank space in the User Authentication popup box

User Authentication popup box

    1. Type the last four digits of your work phone in the space provided
    2. Click OK

 

 

To Submit A ByPass

NOTE:

  • To locate an existing Sales Force Ticket not shown in the My Pending Incidents My Pending Incidents button, enter a DCN or Incident Number in the Search box.

  • If you have contacted the MEDES Help Desk and they have created a Sales Force ticket DO NOT create an additional Sales Force ticket.  If a Sales Force ticket has not been created by the MEDES Help Desk, click the Create an Incident Create an Incident button button and enter a Sales Force ticket. A Sales Force ticket must be entered before submitting a Bypass
    1. Right-click the line to enter the bypass for and in the popup box, click Create Bypass. This opens the Create Bypass popup box

NOTE: You cannot enter a Bypass on an incident with the Status Status field indicator showing ‘Closed’

    1. Click the Reason for ByPass dropdown menu and select the reason for ByPass
    2. Complete the following sections. Each field identified in red MUST be completed:
      1. Head of the Household Details
      2. Residential Address
      3. Mailing Address if different from Residential
      4. Other Details
        1. Check each of the following boxes as appropriate:
          1. Duplicate DCN
          2. PDC Created
          3. Blocked DCN
          4. Prior Quarter
    3. In the Participant Coverage Details (A ByPass Entry can be added) field, complete each field in red for the participant the ByPass is being requested for.
    4. Click Save button Save

NOTE: Additional ByPass entries can be made for additional household members as needed.

    1. Type any comments needed in the Comments field to help explain the ByPass
    2. Click Submit button Submit