Integrated Case Showing No Evidence

When an Application Case is authorized and the resulting Integrated Case does not contain evidence, follow the directions below.

TO MANAGE AN IC WITH NO EVIDENCE

      1. Check the Evidence In Edit folder, if there is no evidence in the Evidence In Edit folder, proceed to step 2
        1. Navigate to the Integrated Case > Evidence sub-tab > Evidence In Edit folder
          1. If Contact Preferences for the Head of Household show, click the List Actions menu
          2. Click Accept
        2. Click the Page Actions menu
        3. Apply Changes; Check Proposed Determinations; Finalize Proposed Determination

NOTE: If clicking Apply Evidence Changes results in an error, STOP and submit a MEDES Incident Ticket

      1. Click the Incoming Evidence folder, if there is no evidence in the Incoming Evidence folder, proceed to step 3
        1. Navigate to the Integrated Case > Evidence sub-tab > Incoming Evidence folder
          1. Review the Incoming Evidence

NOTE: Generally income evidence is incomplete, ID Details are DCN’s and there may be contact preferences. If any other evidence displays, review the source and if it isn’t from the Person Page or Application Case just approved, do not accept or apply. If the source is from an old Integrated Case or different Application Case, reject it.

        1. Click the List Actions menu
        2. Click Accept
        3. Click the Page Actions menu
        4. Apply Changes; Check Proposed Determinations; Finalize Proposed Determination

NOTE: If clicking Apply Evidence Changes results in an error, STOP and submit a MEDES Incident Ticket

      1. Submit a MEDES Incident Ticket