Misreported Death of a Member

MEDES will automatically correct and retroactively restore participant benefits. If it was the head of household that was misreported, MEDES will ensure that other household members do not lose benefits. However; once information has been sent downstream, the ES will have to work with MHD to restore benefits.

If the participant lives in a Managed Care county, send an email to:

MHD.MCOperations@dss.mo.gov with all DCNs on the case and explaining the situation around the case so the Managed Care Unit knows whether or not something needs to be corrected on the Managed Care enrollment.

If the participant has a CHIP premium category of assistance (ME 73, 74 or 75), send email to:

Janet.L.Whittle@dss.mo.gov with all DCNs on the case and identify which is the head of household. Explain the situation around the case so the Premium Collections Unit knows whether or not something needs to be corrected on the CHIP invoice or coverage.

Related Evidence: Birth/Death Details

TO UPDATE A MISREPORTED DEATH OF A MEMBER

    1. Navigate to the Integrated Case > Evidence sub-tab > Dashboard folder
    2. Click on Birth and Death Details hyperlink
    3. Toggle open evidence for the participant needing edited
    4. Click the List Actions menu
    5. Click Edit
    6. Remove Date of Death
    7. Click Save Save Button
    8. Close the Birth and Death Details page tab
    9. Complete Verifications
    10. Apply, Review, and Authorize Changes

NOTE: After applying changes you must check the deceased participant’s Person Home page. If Death details did not flow from the Integrated Case, you must remove Death details on the Person Home page following the instructions below. If details carried over, proceed to Complete Eligibility Redetermination