Worker Initiated Rejection
The worker rejects an application in certain circumstances when the system does not know to initiate the rejection. This occurs when a process or activity is occurring outside of the system.
The worker initiated rejection is completed for each month of the eligibility determination.
The first month only of an initial food stamp application may be rejected if:
- the EU indicates they cannot, or do not choose to, provide pending verification for an individual who has left the home, or
- the EU indicates they cannot, or do not choose to, provide pending verification for an individual that does not apply to subsequent months.
The reasons the worker rejects an application are:
| ABC | Request to close ABD Retain QMB/SLMB Benefit (Non-MAGI) |
| ACP | Member participates in Alternative Care (Non-MAGI) |
| AOA | Approved for other assistance (Non-MAGI) |
| APE | Approved in error (Non-MAGI) |
| APT | Did not keep disability appointment (Non-MAGI) |
| CNR | Coverage no longer requested (Non-MAGI) |
| COO | Failed to cooperate (SNAP, Non-MAGI, TA) |
| DCM | Not willing to apply for other benefits (Non-MAGI) |
| DEC | Individual is deceased (Non-MAGI) |
| DED | The head of the eligibility unit is deceased (Non-MAGI) |
| DIV | Division of Assets (Non-MAGI) |
| DMH | Under DMH contract-ineligible SNC (Non-MAGI) |
| ERR | Application was taken in error (SNAP, Non-MAGI, TA) |
| HDQ | Has a hearing disqualification (Non-MAGI) |
| ICA | Incarcerated (Non-MAGI) |
| ICR | The head of household has been incarcerated (SNAP, Non-MAGI, TA) |
| ILA | You are in an ineligible living arrangement (SNAP, TA) |
| INC | EU did not complete the application (SNAP, Non-MAGI, TA) |
| IRS | Failed to cooperate (Non-MAGI) |
| JOB | Failed to cooperate with up-front job search (TA) |
| LIF | Sixty-month lifetime limit has been reached (TA) |
| LOC | Unable to locate (SNAP, Non-MAGI, TA) |
| LPI | Individual living in a public institution (SNAP, Non-MAGI, TA) |
| MAN | You have failed to add a mandatory EU member (Non-MAGI, TA) |
| MGT | Failed to explain management (SNAP) |
| MPC | Mandatory participant in another case (SNAP) |
| MRT | Deemed not PTD by MRT decision (Non-MAGI) |
| MSV | Moved out of State, and this was verified (Non-MAGI) |
| NUI | Refused to apply/accept UI benefits (Non-MAGI, TA) |
| QAB | Qualified alien with 5-year ban (Non-MAGI) |
| QVC | Request to close QMB has been made (Non-MAGI) |
| STR | Rejecting-Claimant states no PTD exists (Non-MAGI) |
| UCI | Unable to complete the interview (SNAP, TA) |
| VER | Requested verification was not provided (Non-MAGI) |
| VOW | EU withdrew the application (SNAP, Non-MAGI, TA) |
| VRE | VOC-Rehab appointment not kept (Non-MAGI) |
| YSP | Member participates in Youth Services (Non-MAGI) |
The worker can complete a worker-initiated rejection (WIRJ) at the following times:
- While in the controlled flow; (Instructions below)
- At the end of the controlled flow; (Instructions below)
- After exiting the controlled flow (Instructions below) and
- For the first month only for Food Stamps. (Instructions below)
NOTE: If you can enter detailed eligibility information onto a screen in FAMIS and FAMIS knows that the application is to be rejected (i.e.- excessive income, etc.) do not complete a worker initiated rejection. Allow the system to reject the application. Refer to Authorizing An Action for instructions.
If an application is delayed, enter a delay code prior to initiating the rejection.
Record a comment regarding why the application is being rejected on the Action Authorization (FM3H) screen during the rejection process.
Worker Initiated Rejections While in the Controlled Flow
An application can be rejected by the worker from any screen in the controlled flow. If a rejection is completed on any screen other than the Eligibility Unit Summary (FM30), the Interview Summary form (FA-102) does not print.
If the case is delayed due to the EU, enter a Client delay code on the Application Request screen (FM0J).
When the worker determines an EU is ineligible for benefits or if the EU withdraws their food stamp or child care application during the interview, take the following steps.
Step 1
On the Command Line, type “SELAUTH” or “FM3G” and press CTRL. The Select Authorization screen (FM3G) displays.
Step 2
Type or prompt for the Head of EU DCN and for the EU number. The benefit months will display showing an incomplete eligibility determination.
Step 3
Press F20=REJECTEU.
Step 4
The confirmation statement, “Reject application for this Eligibility Unit/Person? Y/N” displays. Enter “Y” in the response field at the far right side of the screen if you want to reject this application and press CTRL. If you do not want to reject this application type “N” and press CTRL.
Step 5
The “WIRJ” actions and the statement “Eligibility Unit Rejection Successful – Authorize Action” displays. Press F14=AUTH to authorize the action. The Action Authorization screen (FM3H) displays.
Step 6
If this is a timely or non-timely application the current certification month shows the action code “NOCH”. For the other months and for initial applications the system populates the action code “WIRJ” and enters a reason code. If the reason code populated by the system does not apply to your situation, type a “U” on the command line and prompt for or type the correct reason code. Press CTRL. The message “Successfully Updated” displays. Press F18=COMMENT to record a comment regarding the action and why it was taken. Press F21=RETURN two times to return to the Action Authorization (FM3H) screen.
Step 7
Press F24=NEXTSEL to move to the next month. Repeat Step 6 (you only have to make a comment one time) for each month being rejected. When the option appears, press F23=AUTH to authorize the action. The message “The action was authorized” displays.
Rejecting an Application at the End of the Controlled Flow
If you determine at the end of the controlled flow that a case should be rejected and the system shows an approval, such as the applicant has voluntarily withdrawn the application, a worker initiated rejection is required.
If the case is delayed due to the EU, enter a Client delay code on the Application Request screen (FM0J).
At the end of the controlled flow, after you have seen the final Supercase Eligibility Unit Summary (FM30), Outstanding Verification screen (FM3M), Document Queue screen (FMVM), and are now at the Action Authorization screen (FM3H), take the following action.
Step 8
The system populates the action code based on the information in the system. To complete a worker initiated rejection, type a “U” on the command line and prompt for or type the “WIRJ” in the action field and the correct reason code. Tab to the Override Reason field and type or prompt for the “SUP” code. The Override Reason field tells the system why the worker wants to override the action the system populated. This is used when the system is planning to approve a case and the worker wants to reject. Press CTRL. The message “Successfully Updated” displays. Press F18=COMMENT to record a comment regarding the action and why it was taken. Press F21=RETURN, two times, to return to the Action Authorization (FM3H) screen. Go to Step 9.
NOTE: You must not do a worker initiated rejection on an application that the system intends to reject. If “FAIL” appears on the Supercase EU Summary screen (FM30) or “REJC” appears on the Action Authorization screen (FM3H), allow the system to do the rejection.
Step 9
Press F24=NEXTSEL to move to the next month. Repeat Step 8 (you only have to make a comment one time) for each month being rejected. When the option appears, press F23=AUTH to authorize the action. The message “The action was authorized” displays.
Rejecting an Application after Exiting the Controlled Flow
If you have cleared the screen and need to complete a worker initiated rejection, regardless of whether the application is still in the controlled flow or at the end, take the following actions.
If the case is delayed, enter a delay code on the Application Request (FM0G) screen.
Step 10
If you want to fastpath, type “SELAUTH” or “FM3G” on the command line and press CTRL. Go to Step 11.
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- The Select Authorization screen (FM3G) displays.
Step 11
The last Supercase worked on displays in this screen. If this is not the Supercase you want to reject, prompt out for or type the SCN, the EU DCN and the EU number.
If the application is through the controlled flow without pending verification, press F14=AUTH and go to Step 8. Follow steps 8-9.
If the application is not through the controlled flow or is through the control flow but has pending verification, go to Step 12.
Step 12
Press F20=REJECTEU. The confirmation statement, “Reject application for this Eligibility Unit/Person? Y/N” displays. Enter Y in the response field at the far right side of the screen if you want to reject this application and press CTRL. If you do not want to reject this application, type N and press CTRL.
Step 13
The WIRJ actions and the statement “Eligibility Unit Rejection Successful. Authorize Action” display. Press F14=AUTH to authorize the action.
The Action Authorization (FM3H) screen displays. If this is a timely or non-timely application the current certification month shows the action code “NOCH”. For the other months and for initial applications the system populates the action code “WIRJ” and enters a reason code.
Step 14
If the WIRJ reason code populated by the system does not apply to your situation, type a “U” on the command line and prompt for or type the correct reason code. Press CTRL. The message “Successfully Updated” displays. Press F18=COMMENT to record a comment regarding the action and why it was taken. Press F21=RETURN, two times, to return to the Action Authorization (FM3H) screen.
Step 15
Press F24=NEXTSEL to move to the next month. Repeat Step 14 for each month being rejected. When the option F23=AUTH appears, press F23=AUTH to authorize the action. The message “The action was authorized” displays.
Worker Initiate Rejection of the First Month Only While Approving Subsequent Months
An initial food stamp application may be rejected for the first month if:
- the EU indicates they cannot, or do not choose to, provide pending verification for an individual who has left the home, or
- the EU indicates they cannot, or do not choose to, provide pending verification that does not apply to subsequent months.
Record the reason for the rejection on the comment screen from the Action Authorization (FM3H) screen for the month being rejected.
To remove the individual and authorize the rejection begin with Step 16. To authorize the rejection when the member is not being removed, after completing the eligibility determination, go to Step 21.
Step 16
To fast path to the Supercase Resident Maintenance (FM0L) screen type “FM0L” or “INHOME” on the Command line. The Supercase Resident Maintenance screen displays.
Step 17
On the Supercase Resident Maintenance (FM0L) screen, type U on the Command line, select the individual who has left the supercase, type the date the individual left the home under End Date, enter the verification, and press CTRL. The message “Ended Supercase Resident who is in App status, Review App Detail” displays. Do not go to Application Detail.
Step 18
Type EDRES on the Command line and press CTRL. The Eligibility Determination Resolution screen displays.
Step 19
Press F14=REQED. The Supercase Eligibility Unit Summary (FM30) screen displays.
Step 20
Press F18=SELAUTH. The Select Authorization (FM3G) screen displays. Press F14=AUTH and complete as usual.
Step 21
Select the first month and press F14=AUTH. The first month of the authorizations displays. The Action will be “APPR” with Action Status of “PEND”.
Step 22
Type U on the Command line. Change the Action to WIRJ. Type or prompt for the reason VOW and type or prompt for the override reason SUP. Press CTRL. The message “Successfully UPDATED” displays.
Step 23
Press F18=COMMENT, and record the decision to reject the first month.
Step 24
Press F24=NEXTSEL until the message “Selection List Complete” appears. F23=AUTH is displayed.
Step 25
Press F23=AUTH to authorize all of the actions. The message “The action was authorized” displays.