Close a Case Without Pending Verification for Non-Cooperation

When an IM-31A is generated for a case without pending evidence verifications, the system will generate the IM-80 and IM-33C. However, On the expiration of the 31A the system will take action by discarding the IM80, 33C, and EEE as there is no Pending Evidence to close these case’s on.

If the participant does not cooperate, the ES must close the case manually.

NOTE: If the verification is for a CS-201, follow steps found in Adverse Action and CS-201

Policy References: 13.12 Reopening Closed Cases-Cancel Closing 

NOTE: DO NOT DELETE ANY NOTICES WITHOUT SUPERVISOR APPROVAL

IF PARTIAL OR NONE OF THE INFORMATION HAS BEEN RECEIVED

    1. After the IM-31A has expired, update any received evidence in edit
    2. Follow steps to Remove Eligibility From A Person On An IC for all participants using closing reason “Other”
      1. NOTE: This will cause the system to generate the Pre-80 (this gives the client 10 extra days), IM80, and IM33C to start closing the case
    3. Verify, Apply Changes, Review Proposed Determinations, and Finalize Proposed Determinations
    4. Though the closing reason will be incorrect, do not delete any notices
    5. Generate a Manual Notice to have the correct closing reason of Non-Cooperation

NOTE: MEDES will send the IM-33C on the scheduled date

IF THE CLIENT COOPERATES DURING THE CLOSING PROCESS

    1. Do not delete notices
    2. Follow steps to Cancel Close An Integrated Case