Begin a Manual Renewal

Following the guidelines of the Affordable Care Act (ACA), Family Support Division must re-determine annually the eligibility of participants in Missouri Enrollment and Determination System (MEDES) receiving certain MoHealthNet (MHF, MHK, CHIP, UWHS) benefits.

When the MEDES Auto Renewals batch process is not able to automatically renew the household, a case is pushed to manual renewals, the system triggers a pre-populated IM-1U to be sent to the participant.

Upon receipt of the completed IM-1U, the ES must Begin a Manual Renewal to ensure automatically generated tasks and notices are discarded by the system. CIC’s reported while a case is under renewal, but an IM-1U is not yet due or been returned may be able to be completed following Renewal policy.

Tools: Reasons a case cannot be automatically renewed,  8.2.3 Signing the Application 

NOTE: If the Integrated Case is “Under Renewal” and you are attempting to complete a CIC that is NOT part of the returned IM-1U:

    1. Look for the returned IM-1U in the VFR
    2. If the completed IM-1U is in the VFR:
      1. Follow the steps below to Begin Manual Renewal
      2. Follow the steps to Complete Manual Renewal
      3. Complete the Change in Circumstance

TO BEGIN A MANUAL RENEWAL

    1. If completing
      1. The renewal with an IM-1U ensure the client has signed the form.

NOTE: If the form is not signed, return the original form to the participant with the IM-1SSL Signature Request Letter and an FSD addressed envelope within 3 business days. Refer to 8.2.3 Signing the Application 

NOTE: If the certification period has ended, please review Timely Reporting of IM-1U user guide before completing the manual renewal.

    1. From the Integrated Case, click the Page Actions menu
    2. Click Begin Renewal
    3. Click Yes Yes Button on the Select “Yes” if the client has signed and submitted the annual renewal or meets the qualification.

NOTE: If you do not find the case when searching, follow current office procedures to upload the document.

      1. Check the appropriate box:
        1. Review Received
        2. Review Returned after Closure
      2. Click the link Click here to print CoverSheet for this review if COMPLETED.

NOTE: This generates a CoverSheet that puts the information directly into the file room and does not create a task in the ECM. To print the coversheet, right click the mouse, click print, then close the browser to return to the task.

      1. In the task the SAVE button MUST be clicked. This is what creates the processing task in the Returned Reviews SharePoint site and alerts staff the completing reviews process has started.

NOTE: If the SAVE button is not clicked, a processing task will not be created

      1. Follow your office’s current process to scan CoverSheet to the ECM

NOTE: Once steps 1-5 are complete, the case will continue to say “Under Renewal on the IC context panel” but the notice queue will no longer have the IM-80 or IM-33C with a reason of Manual Renewal.

    1. Follow steps to Complete a Manual Review

NOTE: When “Begin Manual Renewals” is selected, the system runs a check to make sure this happens within the IM-1U deadline. If yes, the system removes the IM-80 and IM-33C notices automatically from the notice queue.