Cancel Reject Quick Reference

Guide: Changing an Adverse Action Status

Status of Case:

REJECTED

Agency Error

If FAMIS requests delay code: Agency

Participant Error

If FAMIS requests delay code: Client
SNAP

 

 When agency error is only reason case rejected:

  • After 60 days, contact FAMIS helpdesk to complete a cancel reject
 Participant error occurs when a household does not complete an interview, or take a required action, such as providing verification, during the original application timeframe and the application rejected.

Participant error cancel rejects are NOT allowed, but a new application may not be required:

On initial applications, if the participant complies within 60 days of the original application date, use the existing application to register an application. The application date is the date the participant:

    • Completes interview (if applicable)
    • Provides all previously requested missing information (verification and forms)

A new interview is not needed if one was already completed with the rejected application.

For recertifications, if the participant complies within 30 days after the end of the certification period, use the existing application to register an application. The application date is the date the participant:

    • Completes interview (if applicable)
    • Provides all previously requested missing information (verification and forms)

If the participant complies after the end of the timeframes above, they need to submit a new application.
Non-MAGI –
Non Spend Down 		When agency error is only reason case rejected:

  • If showing on ACTRES, cancel reject.
  • If not showing on ACTRES, register the application on or as close to the original application date as possible. Complete WIBCAs as necessary.
 If participant complies within 90 days of rejection action date, follow the appropriate process below. Participant compliance includes:

  • Providing all requested information (verification and forms)

 

Days 1-90:

  • Do not cancel reject the case
  • Register new application using the date the information was received as the application date. 
  • Explore eligibility in Prior Quarter (PQ) month when applicable. 

 

Days 91+:

  • The reconsideration period does not apply. 
  • Send an Information Received Outside Reconsideration Period (IM -1u90) notice. 
  • Participant must complete IM-1SSL to reapply. 
Non-MAGI – Spend Down or TWHA

 

 When agency error is only reason case rejected:

  • If showing on ACTRES, cancel reject.
  • If not showing on ACTRES, register the application on or as close to the original application date as possible. Complete WIBCAs as necessary.
 If participant complies within 90 days of rejection action date, follow the appropriate process below. Participant compliance includes:

  • Providing all requested information (verification and forms)

 

Days 1-90:

  • Do not cancel reject the case
  • Register new application using the date the information was received as the application date. 
  • Explore eligibility in Prior Quarter (PQ) month when applicable. 

 

Days 91+:

  • The reconsideration period does not apply. 
  • Send an Information Received Outside Reconsideration Period (IM -1u90) notice. 
  • Participant must complete IM-1SSL to reapply. 
Non-MAGI – QMB/SLMB

 

 When agency error is only reason case rejected:

  • If showing on ACTRES, cancel reject.
  • If not showing on ACTRES, register the application on or as close to the original application date as possible. Complete WIBCAs as necessary.
 If participant complies within 90 days of rejection action date, follow the appropriate process below. Participant compliance includes:

  • Providing all requested information (verification and forms)

 

Days 1-90:

  • Do not cancel reject the case
  • Register new application using the date the information was received as the application date. 
  • Explore eligibility in Prior Quarter (PQ) month when applicable. 

 

Days 91+:

  • The reconsideration period does not apply. 
  • Send an Information Received Outside Reconsideration Period (IM -1u90) notice. 
  • Participant must complete IM-1SSL to reapply. 
Non-MAGI – Blind Pension Do not take any action on BP/SAB cases, instead e-mail: Lincoln.CoDFS@dss.mo.gov & cc Kristin.D.Gentry@dss.mo.gov with the details of the action(s) required. Do not take any action on BP/SAB cases, instead e-mail: Lincoln.CoDFS@dss.mo.gov & cc Kristin.D.Gentry@dss.mo.gov with the details of the action(s) required.
Temporary Assistance

 

 When agency error is only reason case rejected:

  • Within 60 days, cancel reject on ACTRES.
  • After 60 days FAMIS will not allow. BPT will register a new application using the original application date.
 Cancel reject is NOT allowed.

Participant must reapply by completing a new TA application.
MAGI

 

 When agency error is only reason case rejected:

 

 If participant complies within 90 days of closing action date, follow the appropriate process below. Participant compliance includes:

  • Providing all requested information (verification and forms)

 

Days 1-90:

  • Do not cancel close the case.
  • Register a new application using the date the verification was provided as the new application date.

 

 

  • If not cross trained: 
    • Customer Service Center: Transfer to Automated Health Services (contracted staff)
    • Resource Center: Forward to supervisors to process

 

Days 91+:

  • The reconsideration period does not apply. 
  • Send an Information Received Outside Reconsideration Period (IM-1U90) notice. 
  • Participant must complete a new application to reapply