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IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
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  • Internal Systems
    • Current
    • Encapture
    • Emomed
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    • Genesys
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    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
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      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
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      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart

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Key Performance Indicators (KPIs)

  • Administrative Support Assistant (ASA)
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  • Benefit Program Specialist (CIS)
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Objectives

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Objectives

Income Maintenance (IM) objectives

  • Administrative Support Assistant – All FSD (formerly titled Senior Office Support Assistant)
  • Benefit Program Technicians (formerly titled Family Support Eligibility Specialist)
  • IM Benefit Program Associate
  • Benefit Program Supervisor (formerly titled Family Support Eligibility Supervisor)
  • IM Field Program Manager
  • Program Coordinator (formerly titled Social Services Manager)
  • IM Program Manager
  • IM Case Analyst
  • Benefit Program Specialist (formerly titled Correspondence and Information Specialist I)

 

 

 

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Updated on December 17, 2024
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