Address Change on Integrated Case/(CIC)

Visual Guide Available

When a participant reports a new physical address and they have an Integrated Case. If both the participant’s home and mailing address changed, both addresses must be changed in the system. If only one of the addresses changed, only change that address.

NOTE: Even if the participant has moved out of state, you MUST still change the address(s) in MEDES to the out of state address, which starts the closing process.

 

Tools: Try it Demonstration: Ann Bode; Try it Demonstration: Keisha Moon

 

TO CHANGE AN ADDRESS ON AN INTEGRATED CASE/(CIC)

If completing this task as part of a returned IM-1U, or if the case is Under Renewal, you must first follow steps to To Create a Manual Renewal and To Complete Manual Renewal.

    1. Navigate to the Integrated Case > Evidence sub-tab > Dashboard folder
    2. Click the Addresses hyperlink to open the Addresses Evidence page
    3. Click Page Actions menu > Select New
    4. Complete all required fields
      1. Received Date: should be the date address was reported to FSD
      2. Case Participant(s) > Name > Click box next to each participant for which you want to apply this address change
      3. Address Details > Type: Click Drop-down list > select Home or Mailing
      4. From Date: should always match the Received Date
      5. Type in the new address in the required field
        1. Out of State addresses should select Address outside Missouri from the County drop down
      6. Preferred: This field will only be checked if you wish another address other than the Home address to display on the Person Page.
    5. DO NOT change the CD1P Status
    6. Click Save Save Button
    7. When Validate Address pop-up window appears, select the appropriate address
      1. If the USPS recommended address lists a different county than the manually entered address, then select the Manually entered address
      2. If the counties match, select the USPS recommended address
      3. If either the message ‘The street name…’ or ‘The house/box number…’ appears, DO NOT select either address. Click Cancel at the bottom of the pop up window. You will need to refresh (F5) the page for the new address entered to appear. Make changes as needed following the Incorrect Address Entry guide
    8. You must also add a new Mailing address at the time of adding a new Home address. If the participant does not report a different mailing address from their home address repeat steps 1-7 using the home address but select Mailing from Type in the address details. The only exception(s) to this would be if the participant reports that they will continue to have their mail delivered to the previous address or another mailing address.
    9. Apply Changes; Check Proposed Determinations; Finalize Proposed Determinations
    10. Notate Case
      1. Navigate to the HoH Person Page > Client Contact sub-tab > Notes folder
      2. Click New…Wizard
      3. Add a Note: See Address Change for comment guidance.
      4. Click Save Save Button (If no other changes reported STOP)
    11. NOTE: Address fields must have a minimum of three characters and cannot have more than 30. Use the second address field for apartment (apt) numbers, lot numbers, suites, floors, ect.
    12. If you should receive the “Address Validation Service” error (as shown below) please refer to the Code-1 Plus System Guide.Validate Address Popup Box
    13. Complete all other changes if reported.
    14. Verify evidence that can be verified following directions in the Verify Evidence for an Integrated Case guide
    15. DO NOT apply changes if the case will PEND for a IM31-A.  If the changes are applied to other evidence not pending, and the case closes for failure to return the requested verification, then eligibility will be based on what was applied.  The wrong LOC could be granted from the date of the applied evidence until the Adverse Action ends.
    16. Generate the IM-31A for any outstanding evidence following direction in the Generate Request for Information for Application Case or Integrated Case guide.
      1. NOTE: The Notice Queue should display the IM31A, IM80 and IM33C DO NOT delete any notices. From this point forward, MEDES will complete all required case actions at the appropriate time.
      2. NOTE: In the event the system-initiated closing doesn’t happen, follow the steps Remove Eligibility from a Person on an IC guide.
    17. If all other changes ARE VERIFIED, and no outstanding evidence pending, Apply Changes; Check Proposed Determinations; Finalize Proposed Determinations.
    18. NOTE: MEDES may generate an additional proposed determination, especially in cases with income changes, adding a person, or removing a person. If the system generated an additional proposed determination, you must Finalize Proposed Determinations again.