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IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
      • SNAP FPL
    • Calculators
      • CHIP Affordability Calculator
      • Date Calculator
      • Reasonable Compatibility Calc-Appendix B
      • MAGI Calculator
    • CCIU Guides
      • MAGI
      • Non MAGI
      • SNAP
      • TA
    • ECM Problem Reporting
    • FAMIS Calculation Methods/Frequency Codes
    • FAMIS Income Code Chart
    • Interview Checklist – Short Form
    • Interview Checklist- Long Form
    • Legal Services Map-Missouri
    • MAGI Household Composition FlowChart
    • Marriage/Divorce Screens
    • ME Code Chart/Hierarchy/Processing Timeframes/Coverage
    • Verification/Evidence Matrix
      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart

Current Task Management

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ECM Resources

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Genesys

  • Cloud User Genesys Guide
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Document Storage

After documents are scanned to the FSD File Room, staff will retain the original documents for a minimum of 60 days before they may be shredded.

Do not shred any original items received, including any notes written on envelopes. These must be kept in the 60 day retention storage. If an oddly sized document is copied for ease of scanning, then the copy can be destroyed after scanning.

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Updated on February 23, 2024
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