Ensure the scanner is plugged into an appropriate wall outlet and that the data cable is connected to both the scanner and the scan station PC/laptop. To prepare the software for scanning, follow the steps in the Launching The Encapture Client initial setup.
TO REPORT ISSUES WITH ECM/ENCAPTURE SCANNER: #
- Send a ECM Problem Reporting to ITSD.
- Select Access/System Issues as the Problem Category.
- Select ECM as the System.