Training: Current/Process Improvement

Team Member #

• Current Training
  • FS000631 Current Training for Team Members (ELC)
  • DSS Current Training for BPT for Team Members Offering (MOVERS)
• First Contact Resolution Training
  • FS000655 First Contact Resolution (ELC)
  • DSS FSD IM First Contact Resolution-IM Offering (MOVERS)

Supervisor #

• First Contact Resolution Training (Optional but recommended)
  • FS000655 First Contact Resolution (ELC)
  • DSS FSD IM First Contact Resolution-IM Offering (MOVERS)