Maintenance for Printers and Scanners

Contact the ECM team through the Problem Reporting Tool with questions regarding scanner servicing and warranty information.

Each office is responsible for cleaning their scanner(s) and replacing the consumables kit when the gray tires stop feeding pages consistently.

Cleaning the scanners will help to extend the life of the gray tires (consumables kit) and how often the scanners are cleaned is usually determined by volume at minimum, a scanner should be cleaned once weekly.    It is not required that an ITSD person clean the scanners as long as whomever is asked to do this knows to follow the instructions shown in the two attached videos and they always use the recommended supplies for cleaning.  In addition to keeping a supply of gray tires (consumables kit) on hand, each office is also responsible for purchasing their own cleaning supplies.

There are special staticide wipes and cleaning pads that KodakAlaris recommends, which can be purchased from WWT, but using distilled water and a lint-free cloth is a less costly alternative.  Each office can decide what products they’d like to use.

CLEANING SUPPLIES AND PRODUCT NUMBERS FOR WORLD WIDE TECHNOLOGY #

for i3400 scanners:

Consumables kit – p/n 1428101

Roller Cleaning Pads – p/n 1002716

Transport Cleaning Sheets – p/n 1690783

Staticide Wipes – p/n 896-5519

For i2800 scanners:

Feed Rollers and Separation Pads – p/n 1484864

Roller Cleaning Pads – p/n 8535981

Transport Cleaning Sheets – p/n 1690783

INSTRUCTIONS FOR CLEANING SCANNERS #

See the instructions below:

 Print the Scanner Maintenance Guide for quick reference