Statewide Lobby Triage Remark Guide for Probationary Staff

Purpose: #

The purpose of this guide is to assist probationary staff with information that should be included in the Triage Remarks when entering a task in Current. It is important this is entered correctly so the staff member who works the task is aware of what Chat Group they need to contact if they have any issues. A list of Statewide RC Chat Groups can be located in the Resource Center Docs

NOTE: If someone other than the customer is going to answer the phone that needs to be outlined in the Triage Remarks after the Chat Group Name.

For MAGI please be sure to include the originating office of the task.

Instructions: #

1. 1. Triage Remark Tier 1-Non Interpreter:
      1. Chat Group Name:
      2. Tier 1- (Include the Program and brief summary of what is needed)
      3. Phone Number and Booth Number if Possible
         1. Example:
            • Springfield/Jordan Valley RC
            • Tier 1-MAGI Verification
            • Booth 2-417-895-6226

1. 2. Triage Remark Tier 1-Interpreter Needed
      1. Chat Group Name:
      2. Interpreter Needed (List the Language)
      3. Tier 1-(include the Program and brief summary of what is needed)
         1. Example:
            • Springfield/Jordan Valley RC
            • Interpreter Needed- Spanish
            • Tier 1-Snap Verification
            • Booth 2-417-895-6226

1. 3. Triage Remark Tier 3-Non Interpreter
      1. Chat Group Name:
      2. Tier 3
      3. Phone Number and Booth Number if Possible
         1. Example
            • Liberty
            • Tier 3-SNAP Interview
            • Booth 6-816-407-5877

1. 4. Triage Remark Tier 3-Interpreter Needed
      1. Chat Group Name:
      2. Interpreter Needed (List the Language)
      3. Tier 3
      4. Phone Number and Booth Number if Possible
         1. Example:
            • Liberty
            • Interpreter Needed (List the Language)
            • Booth 6-816-407-5877