Child Care Inquiries SOP

Effective Monday December 18, 2023, eligibility for the CC Subsidy program will no longer be worked in FAMIS and will be transitioned to Department of Elementary and Secondary Education’s (DESE) Child Care Data System (CCDS).

FSD Staff will continue to provide customers with applications, accept documents from customers for their childcare case and gather information reported by the customer like their childcare provider selection. Scan CC documents or applications received by mail/drop off or electronically to ccfamililes@dese.mo.gov.

FSD Staff should provide DESE contact information to participants and applicants with any questions about CC subsidy, including questions about eligibility, the application process, authorizations to providers and change reporting.

Child Care Inquiries: #

FSD staff shall do the following while speaking with a customer regarding CC or when childcare documents have been dropped off:

1. Inform the customer that their childcare case will be processed by DESE and that you will forward their information to them to process and that they will act on the case.
   1. Inform the customer that the Processing Unit has 10 days to act on this information and that they will receive an e-mail in their CCDS Customer Portal.
2. Ask the customer if they have set up their access to the customer portal, if not provide them the link to set up their account.
   1. The link is childcare.mo.gov/s/parent-landing.
   2. Attached is a guide to walk the customer through setting up their account: Create Account Connect Your Information.
3. The FSD staff will gather the information from the customer regarding their childcare case and the information they wish to provide to DESE. This includes the name and DCN of the customer, information they are reporting, provider DVN, etc.
4. The FSD staff will send an e-mail to ccfamililes@dese.mo.gov with the subject of Child Care Inquiry. The body of the e-mail should contain the customer’s name, DCN, phone number, and any other information the customer reported.
   1. The e-mail will be assigned to a Child Care Processing Unit staff member to take the necessary action on the customer’s case.
5. If the customer returns after allowing the 10 days for processing the staff shall:
   1. Inform the customer that they will send their information to a supervisor in the dedicated Child Care Processing Unit and ask that they call the customer back.
   2. The FSD staff will gather all necessary information from the customer regarding their childcare case and e-mail it to ccfamililes@dese.mo.gov with a subject of Supervisory Inquiry – Child Care. The body of the e-mail should contain the customer’s name, DCN, phone number, and any other information the customer reports or provides.
      1. The e-mail will be assigned to a Child Care Processing Unit supervisor to take necessary action and to contact the customer.

DESE Client Contact Information: #

1. 1. If an individual wants to apply for CC or has verification needed for a childcare determination may mail it to:
      1. Missouri Department of Elementary and Secondary Education
         Office of Childhood-Child Care Subsidy
         PO Box 480 Jefferson City, MO 65102
   2. If individuals call with questions about CC subsidy (eligibility, application, authorizations, changes), direct them to call 573-415-8605.
   3. Applications for CC are available online at Application for Child Care Subsidy for Children and Families | Missouri Department of Elementary and Secondary Education