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Experian Verify User Guide

Experian Verify #

Experian Verify is a Verification of Earnings (VOE) system that provides the Family Support Division information on the wages of SNAP applicants and participants.

 

VOE is accessed only for SNAP case actions, but the results may be used to verify income for other programs if there is a combination case.

 

VOE should be run while processing SNAP case actions when earned income verification has not already been provided. VOE may also be accessed to verify work months for ABAWD determinations and to verify hours worked for eligible student status.

 

Experian’s contact information is automatically added to the adverse action and action notice for any negative actions that used Experian data (and the VOE verification code was used).

 

Contact information for Experian:

  • Experian’s National Consumer Assistance Center
  • P.O. Box 4500, Allen TX 75013
  • Phone: 7-888-397-3742

 

If you have questions regarding using VOE, contact your supervisor. Click here to watch a video demonstration of signing on and submitting a request.

 

Log in to Experian Access Verification Portal #

    1. Click on Experian Verify link
    2. First time logging in?
      1. If Yes, find welcome e-mails
        1. Follow prompts to set up account password and any security features
        2. If you are a new FSD employee and have received a welcome email with your Experian access but have trouble logging in, please call the Experian Technical Support Desk at 800-854-7201 option 3 and ask for your password to be reset. Do not call from a softphone, this will route you through the wrong flow when calling their help desk. Be sure to use a landline or cell phone.
      2. If No, continue to 3
    3. Type in your Username and Password
    4. Click the Sign In button

 

Submit a Request to Experian Verify: #

    1. Login to Experian Verify Access web portal
      1. Type in Username and Password
      2. Click Sign In
    2. Click Products tab at the top of the screen
    3. Select Experian Verify for Government, which opens a two-step search page
    4. Enter required information:
      1. Step 1: Customer Information
        1. Access Subcode: there should only be one to choose from, do not select ‘demo’
        2. Purpose type: unless directed otherwise, use 75=Government Benefit
      2. Step 2: Individual’s information
        1. First Name
        2. Last Name
        3. Social Security Number
        4. Date of Birth
    5. Click Submit
    6. Click PDF at the top of screen to download a copy of the report
    7. Review report and discuss the findings with the participant as needed
    8. Upload a copy to the ECM
    9. Make sure to document any discussions with the participant about their income and their VOE results in a comment

 

Enter VOE Information in FAMIS #

Use IM Resources to determine proper procedure

    1. Type Income in the search bar
    2. Select the desired entry

When VOE is used to verify information, the following codes should be used in FAMIS:ES: Electronic Third Party Statement – VOE information is used and additional information or verification is needed. This will prompt an FA325 to be generated.

NOTE: Use ES when the verification from the VOE source does not match the participant’s statement or the participant disagrees with the VOE result. Pend the case for additional verification.EC: Electronic Third Party Confirmation – Used if no additional verification is needed, or ES is changed to EC after additional information or verification is received from the client.

If VOE does not match the participant’s statements, call the participant, describe the information returned on the VOE, and ask if the information is correct. If a collateral contact with the employer is necessary, staff can make a three-way call with the employer to verify the information. If contact is unsuccessful, send an FA-325 Request For Information to request additional verification and documentation.

 

Enter VOE Information in MEDES #

Use IM Resources to determine proper procedure

    1. Type Income in the search bar
    2. Select the desired entry

If information reported by VOE does not match the participant’s statements, call the participant, describe the information provided by the VOE and ask if the information is correct. If a collateral contact with the employer is necessary, staff can make a three-way call with the employer to verify the information. If contact is unsuccessful, a Request for Information Notice (FA-325 for cases processed in FAMIS or IM-31A for cases processed in MEDES) is needed for the additional verification and documentation.

 

Need Password Reset? #

If you have not received access to Experian Verify, or if your access has been revoked due to non-use, please have your supervisor or manager submit an ASAP Request.  Thank you! If you need your password reset, please call the Experian Technical Support Desk at 1-800-854-7201 option 3. Do not call from a softphone, this will route you through the wrong flow when calling their help desk. Be sure to use a landline or cell phone. 

 

Important Notes:

  • If information reported by VOE does not match the participant’s statement, staff should call the participant to resolve the discrepancy. If a collateral contact with the employer is necessary, staff may make a three-way call with the employer to verify the information. If we are unable to reach the participant or the collateral contact is unsuccessful, a Request for Information Notice (FA-325/IM-31a) is needed for the additional verification and documentation.
  • Participants give permission to retrieve information from VOE by signing the application.

 

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