Tools #
Screen Help #
Guidance #
Act on all changes reported on the Mid Certification Review (FA-546). Note: A change report form CANNOT be used to complete an MCR.
Review all MCR review factors in FAMIS. The MCR flow must be complete, or FAMIS will close the case. If you receive a task to complete an MCR and it is already done in FAMIS, check with your supervisor before marking the task complete in Current.
Note: If participant marked “Yes” on MCR about wanting more info on military -related services in MO, provide the participant with the Military and Veteran Status “MO ATQ” Resource Page. Military Status Questions Instructions and Resource page are located in A-Z Listing found on the FSD Intranet page.
Steps to Complete SNAP MCR #
Step 1: Review forms to confirm they are completed and signed
- To be considered received by the agency, SNAP Mid-Certification Reviews (FA-546) must be complete and signed by the participant, a responsible household member, or authorized representative.
- For more information on when a FA-546 is considered complete, see section SNAP Requirement in the field process Reviews and Annual Renewals: Incomplete or Unsigned.
- For more information, please see Reviews and Annual Renewals: FAQ for Staff Processing
Step 2: Fastpath to FAMIS Program Participation (FAMISPAR/FM0D)
- Enter the participant’s SSN or DCN and press CTRL
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- Tab to the FS EU, and select it
- Fastpath to EUMEMROL
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Step 3: Review EUMEMROL comments
- Review any recent (since MCR was submitted) EUMEMROL comments to see if actions have been taken on the case already.
Step 4: Review Action Resolution (ACTRES/FM50)
- Type ACTRES on the command line and press CTRL
- Staff MUST review ACTRES for pending adverse (AACL) or closing (CLOS) actions.
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- Void any pending action(s) for failure to return the review form (Reason=REI) by updating the status field to VOI (void) and cancel any closing when the review form has been received in time. See Changing an Adverse Action Status for instructions to void an action.
- Cancel close the case if the Status field shows AUC (Authorized-Complete) and Reason field is REI (failed to return the review form) and the review form was received by the end of the MCR month. If closed, see Cancel Close Quick Reference.
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Step 5: View pending reviews on REINVEST
- Type REINVEST on the command line and press CTRL
- Click
REINVEST/FM57 screen help for explanations of fields
- To view an EU:
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- Prompt in the EU field, select the FS EU and press CTRL
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- Tab to the FS EU line with PEN in the Status column, type S on the C field
- Press F18=AUDIT to move to Review Audit Detail (FM55)
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- Click
Review Audit Detail/FM55 screen help for explanations of fields
- If the audit date is already entered:
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- Leave as is, press F21=RETURN, and skip to #6 in Step 5
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- If the audit date is not entered:
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- Type U on the command line
- Type the date (DDMMYYYY) the FA-546 was received in Notice Received Date field
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- Comment:
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- If ANY of the Yes/No questions have been marked YES, make the comment CHANGE REPORTED
- If ALL of the Yes/No questions are marked NO, DO NOT ADD ANY COMMENT
- Note: Comment only as directed. Additional words will cause Current to misidentify the MCR and fail to express it
- Press CTRL and F21=RETURN
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- Click
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- Back on REINVEST, type S on the C field next to the FS EU, press F6=DETAIL
Step 6: Complete MCR Flow
On Review Factor (FM4Z) press F9=REINFLOW to enter and complete the MCR flow:
- Click
Review Factor/FM4Z screen help for explanations of fields
- Use the FA-546 and available verification to review, add and update information
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- An Interview is not required, attempt to contact the participant for clarification before pending
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Note: Add comments on the appropriate screens as changes are made
Step 7: Review Supercase Address/Supercase Transfer (ADDRESS/FM0A)
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- If an address change is reported, search ADRES in IM Resources to find more information and user guides for different situations
- If no change is reported, or the change is complete, press F23=REINUPD to see Processing Complete and press F24=REINNEXT
Step 8: Review Supercase Resident Maintenance (INHOME/FM0L)
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- If the household reports a person has moved in or out, search INHOME in IM Resources to find more information and user guides
- If no change is reported, or the change is complete, press F23=REINUPD to see Processing Complete and press F24=REINNEXT
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Step 9: Review Select Income (SELINC/FMX2)
Note: Now would be a good time to run IMES for every household member over age 16 and IIVE for every member, if you have not already
- Were there changes to income reported on the MCR?
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- If no, the participant’s statement is acceptable, and no income entries are required at the time of MCR processing.
- If new, unreported income appears on IMES, but is not reported on the FA-546 or in FAMIS for the previous six months:
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- Document the information in a comment labeled IMES on EUMEMROL
- Do not enter new/unreported income into FAMIS
- If the new income appears to put the household over 130% of the FPL (makes the household ineligible), finish processing the MCR to completion and refer the case to claims by completing a Handoff to Overpayment/Fraud Referral Portal
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- See 18.2.3 SNAP Standards in FSD Policy Manual to find the dollar amount per household size
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- If yes, any new income or income updates reported on the FA-546 should be entered into FAMIS and acted upon during the processing of the MCR.
- Note: F23=REINUPD does not appear on SELINC, if the person has income in FAMIS, it is on Income (FMX0)
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- Review all open income sources, one at a time:
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- Tab to the first open income source, type S on the Sel field and press CTRL
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- If an income change is reported, add/update/end income and comment
- Press F23=REINUPD to see Processing Complete and then F21=RETURN to go back to SELINC
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- Repeat the process to review all income sources for that person
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- Press F24=REINNEXT
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- Tab to the first open income source, type S on the Sel field and press CTRL
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Step 10: Review Court Ordered Expense (SUPEXP/FMXL)
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- If a change is reported, add/update/end expense and comment
- Search SUPEXP in IM Resources to find more information and user guides
- Press F23=REINUPD to see Processing Complete and press F24=REINNEXT to review child support expenses for all other household members
- If a change is reported, add/update/end expense and comment
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Step 11: Review Select Financial Resource (SELFRES/FMWB)
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- The F23=REINUPD function key does not display on SELFRES if the person has financial resources. It is on Liquid Resource (FMW0).
- If updating the amount of resources in a bank account and the participant has active Non-MAGI or TA, enter the verification code CC if the value is not close to the maximum, not questionable and the previous entry’s verification code is HC. If you do not enter CC, FAMIS will pend Non-MAIG/TA and incorrectly close the case(s).
- Review all open resources, one at a time:
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- Tab to the first open resource, Type S on the Sel field and press CTRL
- If a change is reported, add/update/end the resource and comment
- Press F23=REINUPD to see Processing Complete and then F21=RETURN to go back to SELFRES
- Repeat the process to review all resources for this person
- Press F24=REINNEXT to review resources for each household member
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Step 12: Review Shelter Expense (SHELEXP/FMXK)
Note: If no changes are listed or the question is unanswered on the MCR, DO NOT end date shelter expenses.
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- If changes are reported: end, then add the new expense
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- Comment on all changes made to record why it was changed
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- Press F23=REINUPD to see Processing Complete and press F24=REINNEXT, repeat for each household member
- If changes are reported: end, then add the new expense
Step 14: Review Select Interface (INTRFACE/FMK0)
Look at the interfaces received since the last application to determine if action is needed.
Note: F23=REINUPD does not display on INTRFACE if the person has interfaces to review, it is on the detail screen
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- Type S on the Sel field of the row to be reviewed and press CTRL
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- Read the information and determine what needs to be added or updated in FAMIS
- A New Hire Match is not verified upon receipt-do not enter the income in FAMIS based solely on the match. Makea comment about the match on EUMEMROL to review the income at the next certification.
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- Press F23=REINUPD and F21=RETURN, repeat to review all interface rows for that person
- Press F24=REINNEXT to review interfaces for each household member
- Type S on the Sel field of the row to be reviewed and press CTRL
Step 15: On Review Factor (FM4Z)
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- All complete factors are in yellow in the No. of person review completed column
- All incomplete factors are in blue
- To complete, press F9=REINFLOW, FAMIS will take you directly to the incomplete factor(s)
- To complete, press F9=REINFLOW, FAMIS will take you directly to the incomplete factor(s)
Step 16: Review additional screens
When the MCR flow is complete, fastpath to review these screens:
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- Employ Assessment (EMPLOY/FMMS)
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- Review adults 18 and over to ensure the codes are valid
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- Training/Work Requirements (WORKREQ/FMMR)
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- Review and update ABAWD status as needed
- Delete any prorated benefit month showing as a non-work month
- For additional information search ABAWD in IM Resources
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- Dependent Care Expense (DCEXP/FMXM)
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- If a change is reported, add/update/end dependent care expense and comment
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- Medical Expense (MEDEXP/FMXA)
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- Make sure Spend Down and Ticket to Work premiums were added when the Non-MAGI was approved
- If a change is reported, add/update/end medical expense and comment
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- Look for changes to Spend Down, Ticket to Work premiums, QMB, SLMB and Medicare Part B and D
- Look at Medicaid Category History (MEDHIST/FM4L) to make sure the spend down and Ticket to Work premium is added on MEDEXP
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- For additional information search MEDEXP in IM Resources
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- Employ Assessment (EMPLOY/FMMS)
Step 17: Before completing an Eligibility Determination Resolution (EDRES):
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- Are any household members active on other FAMIS programs?
- If yes, continue to Step 17
- If no, skip to Step 18
- Are any household members active on other FAMIS programs?
Step 18: Review, and if needed update the screens for Non-MAGI and Temporary Assistance
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- MO HealthNet for Aged, Blind and Disabled (Non-MAGI)
- Review Select Health Insurance (SELINS/FM8L)
- Add/Update/End any insurance information which has changed, including Medicare Parts A, B, C and D
- Update private insurance information which has changed, using the Third-Party Liability (TPL1) form using Adding/Updating Private Insurance Using the TPL-1 Form
- Review Select Health Insurance (SELINS/FM8L)
- Temporary Assistance
- Review TA Work Requirement (COMPACT/FM8B)
- Review Work Activity Participation and update Work Requirement Indicator if needed
- Search COMPACT in IM Resources to find more information and user guides
- If income is added/updated/ended, update Weekly Hours field to reflect participant statement or verification
- If income is added/updated/ended, update Weekly Hours field to reflect participant statement or verification
- If income is added, review Income Disregards (DISREGRD/FMXT)
- Search DISREGRD in IM Resources to find more information and user guides
- Search DISREGRD in IM Resources to find more information and user guides
- Review TA Work Requirement (COMPACT/FM8B)
- Once all programs and all screens are reviewed, updated as needed and commented on, continue to Step 18
- MO HealthNet for Aged, Blind and Disabled (Non-MAGI)
Step 19: EDRES
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- Fastpath to Eligibility Determination Resolution (EDRES\FM3Y) and complete an EDRES and authorize the action(s) using instructions on Authorizing an Action in FAMIS
Step 20: Comment
Comment on FS EUMEMROL summarizing the review, changes made and actions taken such as:
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- A completed, signed MCR (FA-546 is received
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- Date and location the FA-546 received
- The audit date entered
- If an Adverse Action to close due to REI was voided and the date
- When no changes are reported, record that on FS EUEMMROL
- When changes are reported summarize the review and changes on FS EUMEMROL
- IIVE for every household member
- IMES for every household member age 16 and over
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- An incomplete or unsigned MCR is received
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- Date and location the FA-546 received
- Why the form is being returned to the participant (unanswered questions, no signature, missing pages, etc)
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- If changes are made on any other program, add a comment to that program’s EUEMMROL, summarizing the changes made and actions taken
- A completed, signed MCR (FA-546 is received