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Hyperscience Registration of SNAP Apps in FAMIS

Effective 6/8/2025, Hyperscience will begin registering some SNAP Applications (FS1) in FAMIS.

 

This will reduce the number of applications requiring registration by the registration team.

 

What can Hyperscience NOT do:

    • Assign DCNs. We don’t want to inflate the Duplicate DCN pool.
    • Perform ADDRESS or EUTRAN transaction in FAMIS. Too complex and needs to have humans for logic to correctly perform these transactions.

 

How does this affect me?

 

Interview and Processing Staff: #

This is VERY important! REVIEW the application.

    • There will be situations in which Hyperscience cannot register all applicants. •
    • Hyperscience is going to carry them into the FM1B screen so that’s where the app will be when you pick them up from CONFLOWS.
        • NOTE – to pick the case up from CONFLOWS, you may have to enter the userid of $FMEWFC4 as well as the DCN, as shown below

    • You’ll pull up the application to do the interview, and all applicants might not be marked as Y on the APPDTL screen.
    • ALWAYS put your human eyes on all the application and ensure that all members are included. Hyperscience is also going to apply logic to waive interviews for eligible Elderly and Disabled households. Please review this as well as you look at the applications.
    • So….TRUST that Hyperscience is doing the job, but VERIFY that it got everything.

 

Resource Center Staff: #

    • Ensure that if you are providing an application for customer to complete, you are using the most recent version of the FS-1 (Revision date of 1/2025)
    • Don’t register the application. Let Hyperscience do it.
    • Date stamp the applications within the Date Received box provided •

    • Do not write DCNs or anything else in this area.

Scanning documents from Kodak scanners:

    • Scan the applications indicating Yes to the Registration Audit Date question and No to the already worked question. If you do not mark these boxes this way, Hyperscience will NOT register the application.

    • Uploading to Encapture Collect:
    • Index the document as Yes to the Registration Audit Date question and No to the already worked question. •

    • Index the document as Documentation Type Application(s), Program Food Stamp Benefits.

    • If you do not follow above instructions when using Collect, Hyperscience will NOT register the application.

 

 

Registration Staff: #

This doesn’t affect you, other than the fact that there will be fewer SNAP applications to register, as Hyperscience will be registering some of them.

 

CURRENT TASKS CREATED BY HYPERSCIENCE

 

In some scenarios, Hyperscience will create Tasks in Current to be able to have a worker finish the work.

 

Tasks that may be created by Hyperscience in Current for SNAP apps:

Scenario Remark Current Queue Action Needed
Possibly Elderly and Disabled Household, but can’t verify all members. Hyperscience cannot register all SNAP applicants. Please complete registration and explore eligibility for E & D waiver. NL Recert SNAP/Non-MAGI Review entire application and explore Elderly annd Disabled Waiver eligibility. Update FM1B screen appropriately.
New address for household or invalid address. Hyperscience cannot book SNAP app into new address. Please explore and register. NL REGISTRATION FAMIS Register the application after performing ADDRESS, EUTRAN, or correcting address.
 Active case not expiring within 60 days (CIC or desk reject). Application too early. Explore possible Add a Person or Desk Reject. NL Change FAMIS Explore possible add a person scenario and register ADPR if appropriate, or desk reject the application and send IM-112.
Error code from FAMIS when job tries to run. Hyperscience cannot book SNAP application due to system issues. Please register application. NL REGISTRATION FAMIS Register the application.
TA App in SIG/REQ Status. Hyperscience cannot book SNAP application as TA app is in SIG/REQ Status. Please resolve Sig/Req and register SNAP application. NL REGISTRATION FAMIS Take TA app into CONFLOWS, register SNAP Application.
MA App in SIG/REQ Status. Hyperscience cannot book SNAP application as MA app is in SIG/REQ Status. Please resolve Sig/Req and register SNAP application. NL REGISTRATION FAMIS Take MA app into CONFLOWS, register SNAP Application.

 

 

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