Protected & Specialized Caseloads

Protected Caseloads are established in the Family Assistance Management Information System (FAMIS) and Missouri Eligibility Determination and Enrollment System (MEDES) to protect Family Support Division (FSD) employees from inadvertently accessing or taking action on protected cases.

Protected loads serve participants who meet any of the following criteria:

• • A victim of domestic violence or human trafficking;
  • A participant in the Safe at Home program;
  • An employee of the Family Support Division (FSD) or a family member (spouse, parent or child) residing with an FSD employee (Participants must reside in the same household as the FSD employee);
  • A case on which the FSD employee is an Authorized Representative;
  • A temporary employee currently assigned to FSD.

Every FSD employee is responsible for immediately notifying their supervisor when a conflict or possible conflict arises so the supervisor can make other arrangements for handling the participant’s case. Use the Protected Load Case form to request a case to be placed into a protective load.

• • FAMISPAR displays case information.
  • The application/active case is in FSD Office 02602 and one of the four case load numbers.
    • • 004613
      • 004614
      • 004615
      • 004616

• • If FAMISPAR does not display information for the participant, they do not have benefits at this time and the case is not in a protected load.

• • Protected case indicators are located on the Person Search tab.
  • Asterisks display under the person and address sections
  • You are unable to access application/case information if you click on asterisk.

DO NOT scan any protected load case verification or documentation to the ECM. Follow the steps below when you identify documents for a protected case including, applications, change reports, annual reviews, and re-certifications:

1. 1. Complete Hand Off:
      • • Use Protected Load Inquiry Hand Off in the IM Resources to inquire about a Protected Load
   2. Complete a coversheet and forward correspondence to:
      1. • If the office shows 02602 and load is 004724, 04613, 04614, 04615, or 04616, submit the correspondence to the Customer Relations Unit (CRU) for processing, email to ConfidentialFiles@ip.sp.mo.gov with subject line Protected Load- Correspondence.
         • If the case is in MEDES and case information is not viewable, submit the correspondence to ConfidentialFiles@ip.sp.mo.gov subject line MEDES Protected Load- Correspondence.
   3. If there is a pending task, update task to completed after emailing the coversheet

Specialized loads are set in some offices, so frontline staff do not have access to these cases for processing reasons, these cases need to be handed off to the specialized unit for processing.

These programs include:

• • SAB/BP
  • HCB
  • Vendor
  • Refugee

• • FAMIS
    • • FAMISPAR displays case information.  If the FSD office shows:
        • • 05702- this is a SAB/BP Case
          • 01202- this is a HCB Case
          • 05901, 05401, 06201, 07701- this is a Vendor Case
          • 06601-this is the Division of Asset/Trust/Annuity case

• • Complete Hand Off:
    • • Go to IM Resources and click on the HAND OFF button.
      • Select Non-Magi Specialized Unit tab
      • Select the program based on the case county code and type of case it is
        • • Refer to Refugee Application Process for Refugee Hand Off instructions.
  • Send supporting documents to the following e-mail address:
    • • Blind Pension: If the office shows 05702 and load is 04559, send correspondence to Lincoln.CoDFS@dss.mo.gov
      • HCB : If the office shows 01202 and load is 04543 or 04655, send correspondence to Butler.CoDFS@dss.mo.gov
      • Vendor/Nursing Home: If the office shows:
        • • 05901 and load is 03650
          • 05401 and load is 000776
          • 06201and load is 01893
            • • Send correspondence to FSD.IM.Vendor.Inquiries@dss.mo.gov
      • Trust/Annuity: If the office shows 06601, send correspondence to Eldon.CoDFS@dss.mo.gov
      • Refugee: If the office shows 04801 and load is 004716, send correspondence to FSDRefugee@ip.sp.mo.gov
  • The Subject should contain Hand off, Program, Load Number
  • The Body should contain any details needed for processing the task

If application can’t be registered because it is already in a confidential/protected load (004559, 004543, 000659, 004477, 00048, 003514 or 000109, 004613, 004614, 004615, 004616 & county code 02602)

1. 1. Index the DCN as 22222222
   2. SAVE it in the indexing queue.
      1. • Do NOT press Complete on indexing card, press SAVE.
   3. Another team will forward these where they need to go.