Skip to content
IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
      • SNAP FPL
    • Calculators
      • CHIP Affordability Calculator
      • Date Calculator
      • Reasonable Compatibility Calc-Appendix B
      • MAGI Calculator
    • CCIU Guides
      • MAGI
      • Non MAGI
      • SNAP
      • TA
    • ECM Problem Reporting
    • FAMIS Calculation Methods/Frequency Codes
    • FAMIS Income Code Chart
    • Interview Checklist – Short Form
    • Interview Checklist- Long Form
    • Legal Services Map-Missouri
    • MAGI Household Composition FlowChart
    • Marriage/Divorce Screens
    • ME Code Chart/Hierarchy/Processing Timeframes/Coverage
    • Verification/Evidence Matrix
      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart
IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
      • SNAP FPL
    • Calculators
      • CHIP Affordability Calculator
      • Date Calculator
      • Reasonable Compatibility Calc-Appendix B
      • MAGI Calculator
    • CCIU Guides
      • MAGI
      • Non MAGI
      • SNAP
      • TA
    • ECM Problem Reporting
    • FAMIS Calculation Methods/Frequency Codes
    • FAMIS Income Code Chart
    • Interview Checklist – Short Form
    • Interview Checklist- Long Form
    • Legal Services Map-Missouri
    • MAGI Household Composition FlowChart
    • Marriage/Divorce Screens
    • ME Code Chart/Hierarchy/Processing Timeframes/Coverage
    • Verification/Evidence Matrix
      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart

FAMIS Resources

  • 01- Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03.1 – Interviewing / Processing (Prior to Processing thru INTRFACE)
  • 03.2 – Interviewing / Processing (INCOME thru Cat Elig)
  • 03.3 – Interviewing / Processing (DISABLED thru Supercase EU Summary #1)
  • 03.4 – Interviewing / Processing (Vehicle thru Closing the Interview)
  • 04 – Change in Circumstances in FAMIS
  • 05 – Annual Renewal Non-MAGI & TA
  • 06 – SNAP Mid Certification Review
  • 07 – SNAP Recertification
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in FAMIS
  • CCIU Case Reading Guides
  • Child Care Subsidy Transition to DESE
  • Close a Case, Reject or Withdraw an Application in FAMIS
  • COLA Adjustments
  • COVID-19 MHABD Verification Requirement Changes
  • Disabled Children
  • EBT / EBTI
  • Federal Poverty Level (FPL): FAMIS Changes Due to FPL Adjustment
  • Finding Information in FAMIS
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • Medicaid Eligibility (ME) Code Chart
  • MO HealthNet Card
  • Paper Forms
  • Section 1619 Eligibility
  • Transitional Employment Benefit (TEB)
  • Voter Registration
  • WIBCA

MEDES Resources

  • 01 – Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03 – Processing an Application Case
  • 04 – Managing an Integrated Case / CIC
  • 05 – Annual Renewal MAGI
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in MEDES
  • CCIU Case Reading Guides
  • Cooperation in Pursuit of Medical Support
  • Finding Information in MEDES
  • Household Composition-MAGI
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • MEDES Incident Ticket
  • MEDES Mitigations and Release Documents
  • Medicaid Eligibility (ME) Code Chart
  • Transitional MO HealthNet (TMH)
  • Voter Registration

EVS

  • Accuity
  • Accurint for Government Eligibility (AfGE)
  • Experian Verify User Guide
  • FUSION for MO Driver License
  • HealthTrack
  • IIVE
  • IMES
  • Insights Engine
  • National Accuracy Clearinghouse (NAC)
  • SteadyIQ Income Passport

Field Processes

  • BENDEX
  • Blind Pension and Supplemental Aid to Blind (BP/SAB) Registering Applications
  • Closing Presumptive Eligibility and Alternative Care
  • Duplicate DCN Field Process
  • Eligible for both AEG and Non-MAGI (MHABD)
  • Hyperscience Registration of SNAP Apps in FAMIS
  • IM-1ABDS Process for Non-MAGI Applications
  • Incorrect IMES
  • MAGI Application Processing Field Process
  • MAGI Application with Incarceration Evidence
  • MHN Annual Renewal Processes
  • Non-MAGI Application: Registering from the NL App MAGI Queue
  • Phone and Document Translation Services
  • Processing FAQs for CSCs & RCs
  • Processing LIS & MSP Applications
  • Protected & Specialized Caseloads
  • Refugee Application Process
  • Reviewing Budget for Spend Down with Participant
  • Reviews and Annual Renewals: Auditing Queues
  • Reviews and Annual Renewals: FAQ for Staff Processing
  • Reviews and Annual Renewals: Incomplete or Unsigned
  • SNAP Replacement Request IM-110/ESB
  • Specialized Units & Functions
  • TA Work Program

SOPs

  • Appointment Scheduler SOP
  • Breach of Information SOP
  • CCI Pre-Authorization Review Process SOP
  • Child Care Inquiries SOP
  • Cross Trained Staff-Processing Expectations
  • Current™ Quality Assurance Outcomes and Real-Time Staff Monitoring: An SOP for Management
  • Customer Education SOP
  • First Contact Resolution SOP
  • Instructions for the Front Desk SOP
  • Internet & Power Outage SOP for Building Managers
  • Live Chat SOP
  • MEDES Notes and Comments SOP
  • Part Time Hourly & Intermittent (H&I) Staff SOP
  • Participant Requesting a Supervisor SOP
  • Participant Screening SOP
  • Phone Specific SOPs
  • Probationary Case Read SOP
  • Process Management SOPs
  • Requested and Pending Hearings SOP
  • SMS Text SOP
  • Statewide Lobby SOP for Resource Centers
  • Threat Reporting
  • Training SOP
  • Transferring Between Tiers SOP
  • WebEx Chat Best Practices

Customer Information

  • Assisting Participants with MHN Portal Navigation and Online Payments
  • How Participants Navigate to Apply Online
  • IM Benefits Portal Guide
  • Missouri SuN Bucks
  • Non-MAGI Specialized Units Map
  • Participant FAQs for CSCs & RCs
  • Phone Number Quick Reference
  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
  • Home
  • IMResourcesHome
  • Resources, SOPs & Field Processes
  • EVS
  • IIVE
View Categories

IIVE

Tools #

  • IIVE Code Sheet
  • Medicare Common Area Screens
  • Social Security Administration Benefits (SSA vs SSI)
  • Social Security Beneficiary Identification Codes
  • QMB State Code Sheet 

 

Screen Help #

IIVE

 

Guidance #

Do not print and scan IIVEs to the ECM or copy and paste information from IIVE into the eligibility system.

 

Some MO HealthNet Programs for which eligibility is based on the Federal Poverty Level (FPL) require that annual December COLA increases be disregarded until the FPL figures are adjusted annually in April. Because of FAMIS integration, it is necessary to capture income information both prior to COLA adjustments and after, so that each program may budget Social Security and Supplemental Security Income (SSI) correctly.

 

To allow FAMIS to disregard Social Security COLA increases correctly without impacting other programs, the following entries are required:

    • For any eligibility determination occurring for January through April, complete the Income Amount screen for December, using Social Security benefits and/or SSI benefits prior to COLA.
    • Press F10=CLEAR and complete an Income Amount screen for January, using the COLA adjusted income amounts.

 

Programs required to include the COLA for eligibility will include the increased income, while those disregarding the increase will be automatically adjusted by FAMIS annually in April.

 

COLA adjustments are budgeted as received for Food Stamps (FS); Temporary Assistance (TA); Supplemental Nursing Care (SNC); MHABD Vendor; Supplemental Aid to the Blind (SAB); and Home and Community Based Waiver Services (HCB) / Program for All-Inclusive Care for the Elderly (PACE).

 

Accessing IIVE #

    1. Log into FAPC
    2. Press Pause Break
    3. Type IIVE
    4. Press CTRL

    1. Tab to QUERY REQUEST BY DCN — IMMEDIATE field
    2. Type X
    3. Press CTRL

    1. Cursor defaults to DCN field.
    2. Type the participant’s 8-Digit DCN
    3. Press CTRL
      1. When applicable,
        1. Type in the Claim Number if requesting information for a Dual Entitlement Claim
        2. Press CTRL
    4. Press PF2=Send Request
    5. Press F8(FORWARD) and F7(BACK) to view OASDI and SSI information located on Pages 1-4, and prisoner data on page 5, if applicable. See the IIVE for field explanations on each page
    6. Note: When page 2 on the IIVE displays Y in the Buy-In field and the Code field displays another state code besides Missouri (260):
      1. Ask the participant to upload documentation such as a closing letter from the other state to mydss.mo.gov OR
      2. Mail FA-328 (Out of State Inquiry Letter)

 

Comment #

Comment on the program specific EUMEMROL about viewing IIVE:

    • IIVE for each household member
      • The name of the person
      • Date IIVE ran
      • Overview of information on IIVE
          • Award letter needed to verify overpayment and federal intercept deductions reflected on the IIVE
      • What the person being interviewed says about the information on IIVE

Note: Details for Income and Disability will be captured on SELINC and DISABLED

 

 

 

Was this guide helpful?
Still stuck? How can we help?

How can we help?

Updated on July 23, 2025
HealthTrackIMES
Table of Contents
  • Tools
  • Screen Help
  • Guidance
    • Accessing IIVE
  • Comment
© 2025 IM Resources.