Numbers for Agency Use Only #
| Name | Phone Number | Time Open |
| Application/Interview Team | Tier 3-External Contacts in Genesys | |
| Apply for MO HealthNet Over the Phone | “Mo HealthNet, Apply” in Genesys | |
| Annual Renewals | “Annual Renewals” in Genesys | |
| Language Line number (PIN Number): 20683# |
888.338.7394 | |
| MAGI Processing Team | “Mo HealthNet, Case Processing” in Genesys | |
| MEDES Help Desk (FOR STATE STAFF ONLY) | 877.521.6140 | 8:00am to 4:30pm |
| FAMIS Help Desk (FOR STATE STAFF ONLY) | 573.751.3811 |
Numbers to Give to Participants #
| Name | Phone Number | Time Open |
| 1095-B Form Replacement | 800.407.9890 | |
| Application Line: MoHealthnet | 855.373.9994 | |
| Application/Interview Line | 855.823.4908 | 6:00am to 6:00pm |
| ARCpoint Labs *NOTE ARCpoint does not provide transportation services |
800.750.6909 EXT 509 | |
| BP/SAB Unit | 866.877.8155 | |
| Child Care (DESE) | 573.415.8605 | |
| Child Care Provider Relations | 573.526.3011 | |
| Child Support Customer Service Center | 866.313.9960 | 8:00am to 5:00pm |
| Child Support Employer Information | 800.585.9234 | |
| Child Support General Information | 800.859.7999 | |
| Child Support Payment Information (IVR) | 800.225.0530 | |
| Claims and Restitution | 800.877.1379 | |
| Community Leaders Assisting the Insured of Missouri (CLAIM) | 800.390.3330 | |
| CX Team | 800.347.8898 | 8:00am to 4:00pm |
| EBT Edge Card Replacement/Pin Request | 800.997.7777 | |
| EBT Retailer | 800.831.5235 | 8:00am to 8:00pm EST |
| Food Stamp Case Information, MO HealthNet Case Information, Temporary Assistance/SAB/BP Case Information | 800.392.1261 | |
| Foster Adoptline | 800.554.2222 | |
| Fraud- Eastern Region | 877.860.3052 | |
| Fraud- Western Region | 877.698.0760 | |
| FSD INFO | 855.373.4636 | |
| FSD INFO FAX | 573.526.9400 | |
| FSD Paternity Test | 855.454.8037 | |
| Guardian Medical Logistics | 800.582.8807 EXT. 242 |
|
| Healthcare.gov | 800.318.2596 | Available 24 hours daily, except holidays |
| Hearings: Administrative Hearing Unit | 800.473.0302 | |
| Hearings: Counties Served Per Regional Administrative Hearings Office | https://dss.mo.gov/fsd/iman/admin/counties-served-per-regional-administrative-hearings-office.pdf | |
| Hotline: Adult Abuse and Neglect Hotline | 800.392.0210 | 7:00am to 8:00pm |
| Hotline: Child Abuse and Neglect Hotline | 800.392.3738 | Available 24 hours daily |
| HUD: Housing assistance | 800.955.2232 | |
| Gateway | 888.513.1717 | |
| Lock In Questions | 573.751.3399 | |
| Managed Care Enrollment | 800.348.6627 | 7:00am to 6:00pm |
| Managed Care: Healthy Blue | 833.388.1407 | 8:00am to 5:00pm |
| Managed Care: Home State Health | 855.694.4663 | |
| Managed Care: United Healthcare | 866.292.0359 | |
| Medicare | 800.633.4227 | |
| Missouri Division of Vocational Rehabilitation | 877.222.8963 | |
| Missouri School Violence Hotline | 866.748.7047 | Available 24 hours daily |
| Missouri’s Long-Term Care Ombudsman (DHSS) | 800.309.3282 | |
| MO HealthNet Cost Recovery Unit | 573.751.2005 | |
| MO HealthNet Exception Process | 800.392.8030 | |
| MO HealthNet Provider Relations | 800.392.8030 | |
| MO HealthNet Recipient Services | 800.392.2161 or 573.751.6527 | |
| MO HealthNet Stakeholder Services (Premium Collections) | 800.392.2161 OR 877.888.2811 |
|
| MO RX | 800.375.1406 | |
| MTM *to be called for NEMT reservations, cancellations | 866.269.5927 (TTY: 711) | |
| MWA Contractors by Region | https://dss.mo.gov/dss_map/ | |
| Office of Child Advocate | 866.457.2302 | |
| QIT/Miller Trust | 877.304.7939 | |
| Rehabilitation Services For The Blind | 800.592.6004 | |
| Safelink Wireless | 800.378.1684 OR 800.723.3546 |
|
| Senior Medicare Patrol (SMP) | 888.515.6565 | |
| SKILLUP | 888.728.5627 | |
| Social Security | 800.772.1213 | |
| Spend Down Unit Fax Number | 855.600.3754 | |
| Spend Down Unit Phone Number | 855.600.4412 | |
| Technical Difficulties for MO HealthNet Online Accounts | 855.373.9994 | |
| FSD SMS Text Line | 855.684.9242 | |
| Tel-Link (pregnant Women & Children) | 800.835.5465 | |
| TTD Voice Access | 800.735.2466 | M-F: 8am-10pm; Sat/Sun: 12pm – 5pm |
| United 4 Children | 866-583-2392 | |
| United Way | 211 OR 800.427.4626 |
|
| VA Benefits | 800.827.1000 | |
| Where’s My Ride *for MO HealthNet participants who have NEMT but their ride is more than 15 minutes late |
866.269.5944 |
Legal Services #
| Legal Aid of Western Missouri (LAWMO) – Central Office – Kansas City | 816.474.6750 |
| Legal Aid of Western Missouri (LAWMO) – Joplin Office | 417.782.1650 |
| Legal Aid of Western Missouri (LAWMO) – St. Joseph Office | 800.492.7095 |
| Legal Aid of Western Missouri (LAWMO) – Warrensburg Office | 800.892.2101 |
| Legal Aid of Western Missouri (LAWMO) – Westside Office – Kansas City | 866.583.7877 |
| Legal Services of Eastern Missouri (LSEM) – Hannibal Office | 800.767.2018 |
| Legal Services of Eastern Missouri (LSEM) – Main Office – St. Louis | 314.534.4200 |
| Legal Services of Eastern Missouri (LSEM) – Union Office | 636.583.7877 |
| Legal Services of Southern Missouri (LSSM) – Main Office – Springfield www.lsosm.org |
800.444.4863 |
| Legal Services of Southern Missouri (LSSM) – Cape Girardeau www.lsosm.org |
800.444.4863 |
| Legal Services of Southern Missouri (LSSM) – Rolla www.lsosm.org |
800.444.4863 |
| Legal Services of Southern Missouri (LSSM) – Sikeston www.lsosm.org |
800.444.4863 |
| Legal Services of Southern Missouri (LSSM) – West Plains www.lsosm.org |
800.444.4863 |
| Mid-Missouri Legal Services (MMLS) Main Office – Columbia www.mmls.org | 800.892.2943 |
| Mid-Missouri Legal Services (MMLS) – Jefferson City Office www.mmls.org |
800.568.4931 |