MO HealthNet Card

Before requesting a card replacement through MREP:

Step 1

Verify that the address is correct in FAMIS and MEDES

• • If address matches, continue to Step 2
  • If address needs to be updated, update the address in FAMIS and/or MEDES
    • Do NOT continue to Step 2 until the next business day

Step 2

Check eMMIS to see if the address matches the address in FAMIS and MEDES: https://emmis.momed.com/medicaid/entry 

• • If the address in eMMIS matches the address in FAMIS and MEDES, continue to Step 3
  • If the address in eMMIS does not match address in FAMIS and MEDES, email/contact the appropriate contact:
    • For ADM:
      • Email FSD.MHABDPA@dss.mo.gov
      • Subject Line: Crossover Issue
    • For MAGI:
      • Participant should call MHD Participant Services at 1-800-392-2161
    • Continue to Step 8

Step 3

If the address matches and the participant:

• • Has active coverage, continue to Step 4 to reissue the card through MREP
  • Does NOT have active coverage, staff must wait until the business day after the application is approved to issue the card through MREP (continue to Step 4)

Step 4

• • Press Pause/Break to clear your screen in FAMIS

Step 5

• • Type MREP
  • Press CTRL

Step 6

• • Type the 8 digit DCN next to MREP
  • Press CTRL

Step 7

• • Type X next to the appropriate replacement reason
  • Press CTRL
  • A message displays on the bottom of the screen confirming a card was successfully requested

Step 8

• • Make a comment on EUMEMROL and/or Person Page describing the action taken