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IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
      • SNAP FPL
    • Calculators
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      • Reasonable Compatibility Calc-Appendix B
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      • Verification/Evidence Matrix
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FAMIS Resources

  • 01- Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03.1 – Interviewing / Processing (Prior to Processing thru INTRFACE)
  • 03.2 – Interviewing / Processing (INCOME thru Cat Elig)
  • 03.3 – Interviewing / Processing (DISABLED thru Supercase EU Summary #1)
  • 03.4 – Interviewing / Processing (Vehicle thru Closing the Interview)
  • 04 – Change in Circumstances in FAMIS
  • 05 – Annual Renewal Non-MAGI & TA
  • 06 – SNAP Mid Certification Review
  • 07 – SNAP Recertification
  • Acronyms & Terminology
  • Basic Eligibility Charts
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  • CCIU Case Reading Guides
  • Child Care Subsidy Transition to DESE
  • Close a Case, Reject or Withdraw an Application in FAMIS
  • COLA Adjustments
  • COVID-19 MHABD Verification Requirement Changes
  • Disabled Children
  • EBT / EBTI
  • Federal Poverty Level (FPL): FAMIS Changes Due to FPL Adjustment
  • Finding Information in FAMIS
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • Medicaid Eligibility (ME) Code Chart
  • MO HealthNet Card
  • Paper Forms
  • Section 1619 Eligibility
  • Transitional Employment Benefit (TEB)
  • Voter Registration
  • WIBCA

MEDES Resources

  • 01 – Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03 – Processing an Application Case
  • 04 – Managing an Integrated Case / CIC
  • 05 – Annual Renewal MAGI
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in MEDES
  • CCIU Case Reading Guides
  • Cooperation in Pursuit of Medical Support
  • Finding Information in MEDES
  • Household Composition-MAGI
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • MEDES Incident Ticket
  • MEDES Mitigations and Release Documents
  • Medicaid Eligibility (ME) Code Chart
  • Transitional MO HealthNet (TMH)
  • Voter Registration

EVS

  • Accuity
  • Accurint for Government Eligibility (AfGE)
  • Experian Verify User Guide
  • FUSION for MO Driver License
  • HealthTrack
  • IIVE
  • IMES
  • Insights Engine
  • National Accuracy Clearinghouse (NAC)
  • SteadyIQ Income Passport

Field Processes

  • BENDEX
  • Blind Pension and Supplemental Aid to Blind (BP/SAB) Registering Applications
  • Closing Presumptive Eligibility and Alternative Care
  • Duplicate DCN Field Process
  • Eligible for both AEG and Non-MAGI (MHABD)
  • Hyperscience Registration of SNAP Apps in FAMIS
  • IM-1ABDS Process for Non-MAGI Applications
  • Incorrect IMES
  • MAGI Application Processing Field Process
  • MAGI Application with Incarceration Evidence
  • MHN Annual Renewal Processes
  • Non-MAGI Application: Registering from the NL App MAGI Queue
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  • SNAP Replacement Request IM-110/ESB
  • Specialized Units & Functions
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SOPs

  • Appointment Scheduler SOP
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  • Probationary Case Read SOP
  • Process Management SOPs
  • Requested and Pending Hearings SOP
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  • Threat Reporting
  • Training SOP
  • Transferring Between Tiers SOP
  • WebEx Chat Best Practices

Customer Information

  • Assisting Participants with MHN Portal Navigation and Online Payments
  • How Participants Navigate to Apply Online
  • IM Benefits Portal Guide
  • Missouri SuN Bucks
  • Non-MAGI Specialized Units Map
  • Participant FAQs for CSCs & RCs
  • Phone Number Quick Reference
  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
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  • Disabled Children
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Disabled Children

MHDC (MO HealthNet for Disabled Children) #

Disabled children may request MO HealthNet coverage under MHABD or Family Healthcare Programs, at the parent or guardian’s discretion.

 

Disabled children (under age 18) may receive MHABD based on the same eligibility requirements as adults, but if that child lives with a parent(s), parental income and resources may be deemed in determining eligibility.

 

NOTE: When the child meets the definition of living with a parent, per MHDC Basic Eligibility Requirements, submit an Accuity request for the child as well as the parent(s) when registering the application. The parent(s) in the home grant permission by applying for MHDC coverage.

 

When registering the application, enter parent(s) and sibling(s) as “No Benefits Requested” and NOT as “Excluded”. The system will not count anyone on the budget that is 18 or over so it is allowable to include them on the registration.

 

The MO HealthNet for Disabled Children Information screen occurs in the controlled flow when a child (under age 18) applies for MA/ADM. The screen occurs once for each child in the EU who has not requested MHABD coverage. Entries determine whether or not the child receives an allocation from parental income. (Other children in the EU are coded ‘N’ on the Application Detail screen so that they can be considered in the deeming process.)

 

MOCDD (Missouri Children with Developmental Disabilities) #

The Missouri Children with Developmental Disabilities Info (FMJ8) screen does not appear in the controlled flow. This screen is accessed and updated in maintenance mode.

 

NOTE: Data entry on the Missouri Children with Developmental Disabilities Info (FMJ8) screen is limited to County Supervision and Central Office staff. BPTs will need to follow local established procedures for entry of the appropriate waiver code when the Department of Mental Health determination is received. A participant with a Sara J. Lopez waiver will also appear on this screen.

 

Step 1
To fastpath to this screen, type FMJ8 or MOCDD on the command line. Go to Step 2.

  • The last Supercase worked with appears. If the case appearing is not the case you wish to update, type or prompt for the Supercase number of the case you wish to review. Type or prompt for the DCN of the individual you wish to review. Press CTRL.

NOTE: If you prompt for the SCN, there is no link to return you to the Missouri Children with Developmental Disabilities Info screen. Once the desired SCN is displayed, select the SCN and type MOCDD or FMJ8 on the command line.

 

Step 2
On the command line, type “a” to add MOCDD waiver information or type “u” to update information.

 

Step 3
Tab to the MOCDD Waiver (K/B) field. Type or prompt for the appropriate waiver code. This code is provided by Department of Mental Health when we receive notice that the participant is approved for the MOCDD waiver service.

 

Step 4
Tab to the Auth Begin Date field and type the date the participant is eligible for waiver services.

 

Step 5
Press CTRL. The message “Successfully ADDED” appears.
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Updated on July 18, 2025
02 – Application Registration
Table of Contents
  • MHDC (MO HealthNet for Disabled Children)
  • MOCDD (Missouri Children with Developmental Disabilities)
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