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IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
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    • EBT Card Replacement
    • Hearings
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    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
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      • Blind Pension
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      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
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    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
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      • MAGI FPL (Appendix A)
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FAMIS Resources

  • 01- Locate DCN of Participant(s)
  • 02 – Application Registration
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  • 03.2 – Interviewing / Processing (INCOME thru Cat Elig)
  • 03.3 – Interviewing / Processing (DISABLED thru Supercase EU Summary #1)
  • 03.4 – Interviewing / Processing (Vehicle thru Closing the Interview)
  • 04 – Change in Circumstances in FAMIS
  • 05 – Annual Renewal Non-MAGI & TA
  • 06 – SNAP Mid Certification Review
  • 07 – SNAP Recertification
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MEDES Resources

  • 01 – Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03 – Processing an Application Case
  • 04 – Managing an Integrated Case / CIC
  • 05 – Annual Renewal MAGI
  • Acronyms & Terminology
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EVS

  • Accuity
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  • FUSION for MO Driver License
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Field Processes

  • BENDEX
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  • Closing Presumptive Eligibility and Alternative Care
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SOPs

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Customer Information

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  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
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  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
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Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments

Where to Send Payments Guide: Ticket To Work, Spend Down, CHIP Payments
Ticket To Work Premium Payments
PO Box 809020
Kansas City MO 64180-9020Participant can also have auto withdraw.
http://dss.mo.gov/mhd/participants/pdf/ttw-ha.pdfThis form is to be used if participant wants to start, change or stop auto withdraw for ticket to work.
  • Participant needs to include the invoice for the month coverage is needed.
  • If participant doesn’t have the invoice,
    he/she should include his/her DCN and indicate the month coverage is needed on the check or money order.
  • Send only the invoice payment portion of the notice (bottom
    part of notice) along with payment.
  • Do not send the entire notice as this cannot be processed automatically and can delay the payment.
Spend Down Premium Payments
PO Box 808001,
Kansas City, MO 64180-8001Participant can also have auto withdraw Spend Down Automatic Withdrawal Form.This form should be used if Participant wants to start, change or cancel auto withdraw for Spend Down.
  • Participant needs to include the invoice for the month coverage is needed.
  • If participant doesn’t have the invoice,
    he/she should include his/her DCN and indicate the month coverage is needed on the check or money order.
  • Send only the invoice payment portion of the notice (bottom part of notice) along with payment.
  • Do not send the entire notice as this cannot be processed automatically and can delay the payment.
  • Meeting Spend Down with Incurred Expenses
  • Out-of-Pocket Expenses For Spend Down Case
CHIP Payments Premium Payments
PO Box 805109
Kansas City, MO 64180-5109Participant can also have auto withdraw.
https://dssmanuals.mo.gov/wp-content/uploads/2020/05/chip-awa.pdf This form is to be used if participant wants to start, change or stop auto withdraw for CHIP.
  • Do not send the entire notice as this cannot be processed automatically and can delay the payment.
  • Only use the Current Month Invoice coupon for payment, old invoices cannot be  processed automatically and can delay
    payment.
  • Note:
    • If a participant does not have the Invoice for the correct month, indicate on the check or money order the Case Number/Policy Number. Participants cannot skip months of payment like they can with Spend Down. Invoices must be paid in order.
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Updated on April 14, 2025
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