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EBT / EBTI

 

Tools #

 

 

Screen Help #

PAYHIST/FM5F

 

Guidance #

All replacement card requests are processed by a specialized group.

Field staff use EBTU/EBTI to answer participant inquiries about participant’s benefit balance, card mailed date and case information.

DO NOT give out EBT card numbers.

 

If participant reports they are homeless during an interview and does not have a mailing address, BPT should advise the participant their EBT card will be sent to their local Resource Center.

    • When requesting a new EBT card to be drop shopped to a Resource Center, submit a Hand Off: EBT Card Replacement the day an expedited application is registered, or upon approval of a non-expedited application.

Note: SNAP or TA applicants who have not been active in the eligibility system for 365 days or more will need a new EBT card.

 

Does an EBT card need issued? #

    • Click EBT Card Replacement Hand Off
    • EBT Card Replacement Team processes the EBT card replacement request

 

Is an Update/Correct SSN or DOB needed? #

Certain information updated in FAMIS does not automatically transfer to ebtEDGE.

 

If an update occurs in FAMIS for DOB or SSN this information needs to be updated in ebtEDGE. Only Program & Policy specialized staff are to make these updates.

 

Staff should use Hand Off: EBT Card Replacement.

    • Fill out client information on the request.
    • Choose “Update/Correct SSN or DOB”
    • Add an additional comment below to advise if a card is or needed or update only is needed.

Specialized staff working replacement requests will notify Program and Policy staff by email: FSD IM Program and Policy FSD.IMProgramandPolicy@dss.mo.gov when an update is needed in ebtEDGE. Program and Policy staff will make changes and mark the request “task completed” and respond to replacement team’s email.

 

Does a PIN need to be set? #

Participants must call 800-997-7777 to choose or change the PIN on their EBT card. PINs are no longer mailed effective 4/16/2023.

 

EBT card not picked up within 30 days at a Resource Center #

After 30 days, if a card has not been picked up, the card must immediately be sent to Central Office via mail to:

FSD Family Support Division, Attn: SNAP/EBT Unit

P.O. Box 310, Jefferson City, MO 65102

 

The PIN should also be mailed in a separate mailing to the same address above.

 

Central Office will be tracking and destroying these cards and PINs.

 

In some circumstances, the county office address is used for the Household’s mailing address in FAMIS.  In EBTU, if the mailing address is the county office address and the mailing indicator in EBTU is not coded as a county office mailing for drop shipment, the EBT card and PIN are mailed to the county office without a manifest. These EBT cards and PINs must be treated in the same manner as drop shipped EBT cards and PINs. They are sent to Central Office to be destroyed if not picked up after 30 days. This process includes any EBT cards that are issued or the Disaster Food Assistance Program (D-SNAP).

 

Does the participant need assistance accessing their EBT card? #

 

Availability of Benefits on an EBT card each month #

    • SNAP
        • 14.10 Availability of Benefits
        • SNAP households receive SNAP via Electronic Benefit Transfer (EBT). EBT cards are issued when initial applications are:
            • Approved and there has not been activity in ebtEDGE, or FAMIS case action, within the past 365 days
            • Screened as expedite on Food Stamp Interview (FSINTERVW/FM1B) and there has not been activity in ebtEDGE, or FAMIS case action, within the past 365 days
        • SNAP benefits used are expunged 274 days after issuance
    • TA
        • Temporary Assistance benefits are delivered electronically by direct deposit to the bank account of the participant or into an Electronic Benefit Transfer (EBT) account, accessible by EBT card. Benefit delivery options are explained in the IM-1TA or in the brochures IM-4EBt and IM-4 Direct Deposit. The applicant selects which method to use.
        • At authorization, a card is automatically issued for individuals who have never had an EBT card. If the individual has previously been issued an EBT card but needs a replacement, use the Hand Off: EBT Card Replacement.
        • Always discuss EBT and ensure the applicant has or is issued an EBT card, even if they opt for direct deposit.

 

Comment #

Comment on program specific EUMEMROL/FM3Z to document when an EBT card is reissued or received

    • Date the EBT card is reissued to the customer
    • Date the EBT card is received at an FSD office
    • IM-3EBT reviewed with the customer

 

Examples: Insert case specific information into the comment where indicated

 

When EBT card is requested: (copy and paste comment to comment box on the EBT Card Request)

        • COMMENT LABEL: EBT CARD REQUESTED @ ___city___ RC
        • COMMENT:
            • ADDRESS VERIFIED: enter current address
              PHONE NUMBER VERIFIED: enter current phone number
              REASON FOR REQUEST: enter reason participant is requesting EBT card – lost/stolen/never rec’d/etc.
              WANT CARD SENT TO: enter mailing or physical address or local FSD that they request card be mailed to

When drop shipment received:

        • COMMENT LABEL: EBT CARD DROP SHIPMENT – REC’D @ ___city___ RC
        • COMMENT:
            • EBT CARD RECEIVED AT THE WARSAW RC ON ##/##/####
              PHONE CALL MADE TO INFORM CLIENT CARD IS READY FOR PICK UP: Y/N
              CONTACT MADE W/CUSTOMER: Y/N IF NO, ABLE TO LEAVE A VOICEMAIL Y/N
              INFORMED CLIENT THAT PICTURE ID WOULD BE NEEDED TO PICK UP EBT CARD
              AND INFORMED THEM OF OFFICE HOURS: Y/N

When EBT card is picked up from FSD RC:

        • COMMENT LABEL: CLIENT IN RC TO PICK UP EBT CARD: ##/##/####
        • COMMENT:
            • ID VIEWED BY CIS, RECEIPT SIGNED AND SCANNED TO VFR
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