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  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
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    • Marriage/Divorce Screens
    • ME Code Chart/Hierarchy/Processing Timeframes/Coverage
    • Verification/Evidence Matrix
      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart
IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
      • Non-MAGI FPL (Appendix J)
      • SNAP FPL
    • Calculators
      • CHIP Affordability Calculator
      • Date Calculator
      • Reasonable Compatibility Calc-Appendix B
      • MAGI Calculator
    • CCIU Guides
      • MAGI
      • Non MAGI
      • SNAP
      • TA
    • ECM Problem Reporting
    • FAMIS Calculation Methods/Frequency Codes
    • FAMIS Income Code Chart
    • Interview Checklist – Short Form
    • Interview Checklist- Long Form
    • Legal Services Map-Missouri
    • MAGI Household Composition FlowChart
    • Marriage/Divorce Screens
    • ME Code Chart/Hierarchy/Processing Timeframes/Coverage
    • Verification/Evidence Matrix
      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart

FAMIS Resources

  • 01- Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03.1 – Interviewing / Processing (Prior to Processing thru INTRFACE)
  • 03.2 – Interviewing / Processing (INCOME thru Cat Elig)
  • 03.3 – Interviewing / Processing (DISABLED thru Supercase EU Summary #1)
  • 03.4 – Interviewing / Processing (Vehicle thru Closing the Interview)
  • 04 – Change in Circumstances in FAMIS
  • 05 – Annual Renewal Non-MAGI & TA
  • 06 – SNAP Mid Certification Review
  • 07 – SNAP Recertification
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in FAMIS
  • CCIU Case Reading Guides
  • Child Care Subsidy Transition to DESE
  • Close a Case, Reject or Withdraw an Application in FAMIS
  • COLA Adjustments
  • COVID-19 MHABD Verification Requirement Changes
  • Disabled Children
  • EBT / EBTI
  • Federal Poverty Level (FPL): FAMIS Changes Due to FPL Adjustment
  • Finding Information in FAMIS
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • Medicaid Eligibility (ME) Code Chart
  • MO HealthNet Card
  • Paper Forms
  • Section 1619 Eligibility
  • Transitional Employment Benefit (TEB)
  • Voter Registration
  • WIBCA

MEDES Resources

  • 01 – Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03 – Processing an Application Case
  • 04 – Managing an Integrated Case / CIC
  • 05 – Annual Renewal MAGI
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in MEDES
  • CCIU Case Reading Guides
  • Cooperation in Pursuit of Medical Support
  • Finding Information in MEDES
  • Household Composition-MAGI
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • MEDES Incident Ticket
  • MEDES Mitigations and Release Documents
  • Medicaid Eligibility (ME) Code Chart
  • Transitional MO HealthNet (TMH)
  • Voter Registration

EVS

  • Accuity
  • Accurint for Government Eligibility (AfGE)
  • Experian Verify User Guide
  • FUSION for MO Driver License
  • HealthTrack
  • IIVE
  • IMES
  • Insights Engine
  • National Accuracy Clearinghouse (NAC)
  • SteadyIQ Income Passport

Field Processes

  • BENDEX
  • Blind Pension and Supplemental Aid to Blind (BP/SAB) Registering Applications
  • Closing Presumptive Eligibility and Alternative Care
  • Duplicate DCN Field Process
  • Eligible for both AEG and Non-MAGI (MHABD)
  • Hyperscience Registration of SNAP Apps in FAMIS
  • IM-1ABDS Process for Non-MAGI Applications
  • Incorrect IMES
  • MAGI Application Processing Field Process
  • MAGI Application with Incarceration Evidence
  • MHN Annual Renewal Processes
  • Non-MAGI Application: Registering from the NL App MAGI Queue
  • Phone and Document Translation Services
  • Processing FAQs for CSCs & RCs
  • Processing LIS & MSP Applications
  • Protected & Specialized Caseloads
  • Refugee Application Process
  • Reviewing Budget for Spend Down with Participant
  • Reviews and Annual Renewals: Auditing Queues
  • Reviews and Annual Renewals: FAQ for Staff Processing
  • Reviews and Annual Renewals: Incomplete or Unsigned
  • SNAP Replacement Request IM-110/ESB
  • Specialized Units & Functions
  • TA Work Program

SOPs

  • Appointment Scheduler SOP
  • Breach of Information SOP
  • CCI Pre-Authorization Review Process SOP
  • Child Care Inquiries SOP
  • Cross Trained Staff-Processing Expectations
  • Current™ Quality Assurance Outcomes and Real-Time Staff Monitoring: An SOP for Management
  • Customer Education SOP
  • First Contact Resolution SOP
  • Instructions for the Front Desk SOP
  • Internet & Power Outage SOP for Building Managers
  • Live Chat SOP
  • MEDES Notes and Comments SOP
  • Part Time Hourly & Intermittent (H&I) Staff SOP
  • Participant Requesting a Supervisor SOP
  • Participant Screening SOP
  • Phone Specific SOPs
  • Probationary Case Read SOP
  • Process Management SOPs
  • Requested and Pending Hearings SOP
  • SMS Text SOP
  • Statewide Lobby SOP for Resource Centers
  • Threat Reporting
  • Training SOP
  • Transferring Between Tiers SOP
  • WebEx Chat Best Practices

Customer Information

  • Assisting Participants with MHN Portal Navigation and Online Payments
  • How Participants Navigate to Apply Online
  • IM Benefits Portal Guide
  • Missouri SuN Bucks
  • Non-MAGI Specialized Units Map
  • Participant FAQs for CSCs & RCs
  • Phone Number Quick Reference
  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
  • Home
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  • Resources, SOPs & Field Processes
  • MEDES Resources
  • MEDES Incident Ticket
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MEDES Incident Ticket

 

If you are experiencing a system issue with MEDES, please follow the instructions in the Submit a MEDES Incident Ticket guide to report the problem.

    • MEDES Incident Ticket Portal

 

Help Desk: 877-521-6140

 

NOTE: The MEDES Help Desk is not for MEDES navigation, process or procedure questions.

 

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Updated on September 10, 2024
02 – Application Registration
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