Q: How can I be sure the questions are answered completely?
A: The customer must answer all questions, either by marking in the yes/ no lines or providing the answer in the details section. Providing information in one question but negating to answer the question, if posed differently in other questions, is not acceptable.
OR supply an answer in the details section
OR by writing NA in the specific answer section, this may be difficult if there are multiple answers within one section
Q: What if all questions are answered & signature is present, but the informational pages are missing from the documents returned by the customer?
A. The informational pages are not needed
Q: How detailed does the IM-2MCR need to be completed?
A: Using the drop-down selections to complete the IM-2MCR is acceptable BUT only if the comment section is completed with all details.
- The comment section must contain ALL of the answers that are needed to complete the review
- The comment section must SPECIFICALLY advise the customer to return ALL pages of the review after they finished answering the missing questions
Below is an example of a completed IM-2MCR:
Q: How is the Failure to return date determined?
A: The participant must be given at least (10) days to return the complete form to the agency. These (10) days may fall outside of the Expected Completion Date in FAMIS timeframe.
Q: What do I do if the customer has returned their review past the Expected Completion Date in FAMIS?
A: Review the documents in the VFR & the EUMEMROL comments in FAMIS to ensure the customer is returning their review within the allowable timeframe if a previous IM-2MCR was sent.
- If it has been returned timely & is complete, update the audit date
- If it has been returned timely & is Incomplete, mark the outcome on the Current task = Unsigned/Incomplete, No Letter Sent
Q: What do I do if the MCR needs to be used as a budget adjustment/change report?
A: Complete the Current task with outcome – “Mis-indexed Item”
Q: What do I do if the signature is present on the document but not on the provided signature line?
A: A signature anywhere on the form is sufficient to accept the MCR as signed.