Specialized Caseloads

Specialized loads are set in some offices, so frontline staff do not have access to these cases for processing reasons, these cases need to be handed off to the specialized unit for processing.

These programs include:

• • SAB/BP
  • HCB
  • Vendor
  • Refugee

• • FAMIS
    • • FAMISPAR displays case information.  If the FSD office shows:
        • • 05702- this is a SAB/BP Case
          • 01202- this is a HCB Case
          • 05901, 05401, 06201, 07701- this is a Vendor Case
          • 06601-this is the Division of Asset/Trust/Annuity case

• • Complete Hand Off:
    • • Go to IM Resources and click on the HAND OFF button.
      • Select Non-Magi Specialized Unit tab
      • Select the program based on the case county code and type of case it is
        • • Refer to Refugee Application Process for Refugee Hand Off instructions.
  • Send supporting documents to the following e-mail address:
    • • Blind Pension: If the office shows 05702 and load is 04559, send correspondence to Lincoln.CoDFS@dss.mo.gov
      • HCB : If the office shows 01202 and load is 04543 or 04655, send correspondence to Butler.CoDFS@dss.mo.gov
      • Vendor/Nursing Home: If the office shows:
        • • 05901 and load is 03650
          • 05401 and load is 000776
          • 06201and load is 01893
            • • Send correspondence to FSD.IM.Vendor.Inquiries@dss.mo.gov
      • Trust/Annuity: If the office shows 06601, send correspondence to Eldon.CoDFS@dss.mo.gov
      • Refugee: If the office shows 04801 and load is 004716, send correspondence to FSDRefugee@ip.sp.mo.gov
  • The Subject should contain Hand off, Program, Load Number
  • The Body should contain any details needed for processing the task

If application can’t be registered because it is already in a confidential/protected load (004559, 004543, 000659, 004477, 00048, 003514 or 000109, 004613, 004614, 004615, 004616 & county code 02602)

1. 1. Index the DCN as 22222222
   2. SAVE it in the indexing queue.
      1. • Do NOT press Complete on indexing card, press SAVE.
   3. Another team will forward these where they need to go.