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TA Work Program

The NL MWA/CS18WR/EMH work queue has multiple tasks for the TA program under it.  Below is the table of contents that list each type of task.  These tasks can include Child Support exceeding the amount of the TA Grant, a child turning 18, follow up for exemptions and exceptions to the work requirement, starting or stopping sanctions, changes in household members, address changes, or household has moved out of state. The triage remarks and program on the Current task will help identity the task that you are working.

 

Child Support Enforcement Inquiry #

Task: Work Program

Program: TA

Received Date: Will show the date the Child Support Enforcement Inquiry was submitted.

Triager Remarks: Can vary depending on the inquiry. Example: Start Sanction, Review household members, Moved out of state.

ECM: The inquiry will be added to ECM close to the received date. The Documentation Type will be “FSD Forms”, and the Programs will show as “MHN-MAGI (MEDES)” (sometimes it might say TANF)

 

Review FAMIS for the Temporary Assistance case. If there is not a TA case that is active or was active the sanction may be for Mo Healthnet for Families. In this case there is a task for MAGI for the sanction and no action is needed.

 

If there is an active or closed TA Case enter the sanction and make a note on EUMEMROL that explains what the CSE inquiry stated and that sanction was entered.

 

The CSE Inquiry could:

    • Ask for a sanction because of non-cooperation with CSE.
    • Request the case to be closed (example: moved out of state, children not in the home, etc).
    • Discuss the household composition regarding the CP/NCP.

 

 

Child Support Exceeds TA Grant #

 Task: Work Program

Program: CS18WR

Received Date: will show the date the DIU report was received

Triage Remarks: Will mostly show Child Support exceeds TA Grant. Child DCN (usually the oldest child’s DCN will be listed here, if there are multiple children on the CSE order)

ECM: No Task

 

MACSS will need to be reviewed to determine if the child support is still being paid.

Check INTRFACE for CSE orders.

If nothing is listed there then you will need to view MAPC to get the child support orders

 

(Only use if nothing shows on INTRFACE)

Logging into MAPC: (DO NOT PRINT OR PUT INTO CLIENT’S FILE)

    • Using a session you are not signed into
    • MAPC [ctrl]
    • CESN
    • MDCM [ctrl]
    • MCASI [ctrl]
    • Enter custodial parent’s 8 digit DCN [ctrl] this brings up a list of any support order they are a part of. The case ID’s you will need are the ones your client’s name is listed as the CP and the case status says ACTV.
    • *Command Line: CAMEL – This will give you details for that specific order. The CP, NCP (OR ALEG) and the DEP.
    • *Command Line: SORDS (Support Order Summary)
        • If no information comes up go to MACCS and enter the case information. More than 1 case should show. Open the case to find which one is being paid. Copy that case number and enter in SORDS.

**Run MACSS and print to PDF upload to ECM

 

If the child support being paid is lower than the TA grant amount there is no action needed as long as no child support income is being budgeted.

 

EDRES and Authorize the TA closing for EXI (over income maximum).

 

If the child support being paid is lower than the TA grant amount, the SELINC budget needs to remain showing $0.

 

Enter note on TA EUMEMROL – What the task was, what you viewed, what you did in FAMIS (if anything), and mark task as complete.

 

M4 (Temporary Disability) and M5 (Victim of Domestic Violence) Instructions #

Task: Work Program

Program: EMH

Received Date: Will show the date the EMH Report was received

Triage Remarks: EMH Report. Review VFR for Inquiry Details

ECM: You will locate the EMH report from the date received. The EMH Report will list the client’s DCN, NAME, Report Type, and Type of Case. The Report information will give you more details regarding the EMH report. The Report Type will show you if it is M4/M5/E06/E05/H.

    1. Review COMPACT, EUMEMROL, and ECM to determine why the client is coded M4 or M5.
    2. If you are unable to determine if the client should remain M4 or M5, attempt to contact the client.
        1. If you are unable to reach the client, send an IM-31A and enter re-evaluation date for 10 days.
        2. If they don’t respond, change code to D
    3. If the client was coded M4 due to pregnancy:
        1. Check to see if the baby has been added to the case, if not contact the client to add the baby to the TA case
        2. If you are unable to reach the client, send a request for contact and update the re-evaluation date for 10 days.
        3. If the client doesn’t respond, close the case using AAWC and COO.
        4. If you complete the add a person, change the COMPACT to reflect the correct code.(Most likely 01 for 12 week old newborn)
    4. If the client was coded M4 due to a temporary disability:
        1. Contact the client to see if they are still disabled.
        2. Determine if they should still be coded M4.
            1. Example: They have a broken leg and need surgery with an 8 week recovery time
        3. Request a doctor’s statement with an IM-31A and update re-evaluation date for 10 days.
        4. If it seems like it will be a permanent disability, discuss SSI/SSA and MRT with the client. If they agree, send an IM31A and request they apply with an MRT packet. Update the re-evaluation date for 10 days.
        5. Keep the code M4 until the 31A expires.
            1. If they comply change COMPACT to E 06 with a 90 day review date.
            2. If they don’t comply, change COMPACT code to D.
        6. If the client was coded M5:
            1. Contact the client and discuss the domestic violence situation to see if their circumstances have changed.
            2. If the DV situation will cause them to be unable to participate in MWA activities, send an IM-31A for a detailed self-written statement and any new documentation that is not already in their file. Change the COMPACT re-evaluation date to 90 days out.
            3. If you are unable to contact the client, send a request for contact and update the re-evaluation date for 10 days.
            4. If they don’t respond, change the COMPACT code to D.
        7. Enter comments on TA EUMEMROL and COMPACT explaining your actions

 

E06 (Exemption PTD) Review Instructions #

Search Work Requirement in FAMIS resources for user guides and flow chart if needed

Task: Work Program

Program: EMH

Received Date: Will show the date the EMH Report was received

Triage Remarks: EMH Report. Review VFR for Inquiry Details

ECM: You will locate the EMH report from the date received. The EMH Report will list the client’s DCN, NAME, Report Type, and Type of Case. The Report information will give you more details regarding the EMH report. The Report Type will show you if it is M4/M5/E06/E05/H.

 

    1. Check IIVE to see if the client has applied for SSI/SSA
        1. Yes, they have applied but the application is still pending
            1. Enter re-evaluation date for the last day of the month.
                1. Comment on COMPACT and TA EUMEMROL about your actions and update the DIU Portal.
            2. Yes, they have applied and been denied for SSA (even if client is in appeals follow steps)
                1. Check if MRT packet has been sent. If no, see Step 2a. If yes, see Step 2b.
                2. Enter comments on COMPACT and TA EUMEMROL
            3. No, they have never applied for SSA
                1. Send a 31A with the due date in 10 days stating that they need to provide verification they have applied for SSI/SSA. Enter a comment on EUMEMROL and COMPACT and update the re-evaluation date to 10 days.
                    1. If we receive this verification change the COMPACT review date for 90 days out.
                    2. If we don’t receive this verification by the due date, change the COMPACT code to “D,”
    1. Check comments under EUMEMROL, DISABLED and COMPACT to see if an MRT packet has already been sent to the client or if an MRT decision has been made.
        1. No, the MRT Packet hasn’t been sent to the client
            1. Send the participant a Non-MAGI Application Letter (IM-2MNA) and Medical Review Team Packet (IM-61MRT) with a 10-day request to return the packet. Enter the re-evaluation date for 10 days.
                1. If the packet is returned, submit to MRT via email to MRT.ProcessingCenter@dss.mo.gov using a multi-function device, update the COMPACT re-evaluation date for 90 days, enter a comment on TA EUMEMROL and COMPACT that the packet has been sent to MRT
                2. If the packet isn’t returned, update the COMPACT code to D, enter a comment on TA EUMEMROL and COMPACT that the code has been changed as the client didn’t return the MRT packet.
        2. Yes, the MRT packet has been sent to the client
            1. If it has already been submitted to MRT
                1. If approved, update the COMPACT Re-evaluation date to reflect the new MRT review date or one year from today’s date if approved for more than one year.
                2. If denied, change the COMAPCT code to D
                3. If no decision is made, update the COMPACT re-evaluation date to the last day of the next month.
                4. Comment on TA EUMEMROL and COMPACT about your actions.
            2. If it has not been submitted to MRT:
                1. Check the ECM to see if the client has returned the packet.
                    1. If returned handoff to MRT. Comment on EUMEMROL and COMPACT that you have submitted the packet to MRT
                        1. Enter re-evaluation date for 90 days

If at any time when you are trying to change the code from “E 06” to “D” and FAMIS gives you an error message that they have reached the lifetime limit, leave the code “E 06” and enter an AAWC with reason code LIF. You will need to enter a comment on EUMEMROL.

  

E05 (Needed in the home to care for disabled individual) #

Task: Work Program

Program: EMH

Received Date: Will show the date the EMH Report was received

Triage Remarks: EMH Report. Review VFR for Inquiry Details

ECM: You will locate the EMH report from the date received. The EMH Report will list the client’s DCN, NAME, Report Type, and Type of Case. The Report information will give you more details regarding the EMH report. The Report Type will show you if it is M4/M5/E06/E05/H.

 

    1. Review COMPACT, EUMEMROL, and File room to determine why the client is coded E05
    2. If you are unable to determine if the client should remain E05, attempt to contact the client.
        1. If you are unable to reach the client, send an IM-31A to request physician’s statement of being needed in the home and enter re-evaluation date for 10 days.
        2. If they don’t respond, change code to D
        3. If they respond update the re-evaluation date to the date listed on verification for timeframe needed in the home or 1 year from the date of verification due to system restrictions.
        4. Make a comment on TA EUMEMROL and COMPACT about the verification received and the timeframe needed in the home.

 

Child Turning 18 #

    1. Go to EDINFO for the child
    2. Look for verification of child enrolled and attending school and expected graduation date.
    3. If verification is not provided enter or update school details without the verification code
    4. EDRES and send a FA-325 for enrollment and attendance verification and expected graduation date.

See FSD Policy Manual 4.4 TA Child Age Limit for more info

 

Hardships #

Task: Work Program

Program: EMH

Received Date: Will show the date the EMH Report was received

Triage Remarks: EMH Report. Review VFR for Inquiry Details

ECM: You will locate the EMH report from the date received. The EMH Report will list the client’s DCN, NAME, Report Type, and Type of Case. The Report information will give you more details regarding the EMH report. The Report Type will show you if it is M4/M5/E06/E05/H.

 

Tasks for hardships #

TA Work Requirement: Hardship Extension User Guide

Check to make sure the case is active and make a comment on EUMEMROL about the task that was received.

 

Helpful Links: #

 

 

 

 

 

 

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