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IM Resources
  • Knowledge Base
    • Performance Measures & KPIs
    • Resources, Field Processes & SOPs
    • Tasks & Content Management
  • Policy
    • FSD Policy Manual
    • Hot Tips
    • IM14 Requests (Supervisors Only)
    • IM Forms Manual
    • General Q&A MAGI Search
    • Memos
  • Internal Systems
    • Current
    • Encapture
    • Emomed
    • FSD Documents (emailed verification)
    • Genesys
    • IM Work Site
    • ITrackRS
    • MAGI Sharepoint
    • Managing Overtime
    • MEDES
    • Supervisor Resources
    • Web App/Web Verf Search
  • External Sites
    • Accuity/Asset Verification Solution
    • Accurint for Government Eligibility
    • Case.net – Missouri Courts
    • Child Support Payment Information
    • ebtEDGE.com
    • Experian
    • FACES
    • FUSION
    • MODOC Offender Search
    • National Accuracy ClearingHouse (NAC)
    • SAVE – U.S. Citizenship and Immigration Services
    • SteadyIQ
  • Hand Offs
    • Applications
    • Child Care Docs and Authorizations
    • Child Support
    • Children’s Division Documents
    • DSS Collaboration Portal
    • EBT Card Replacement
    • Hearings
    • IEV-06 Document
    • Access to PHI
    • Mail Out Requests
    • Managed Care Open Enrollment
    • Non MAGI Specialized Units
      • Blind Pension
      • HCB
      • MRT
      • Nursing Home/Vendor/SNC
      • Spend Down
      • Trust & Annuity
    • Over Payment/Fraud Referral Portal
    • Protected Load Inquiry
    • QMB/SLMB “Buy In”/Over 90 Days
    • Report Doc Not Found in VFR
    • Skill Up Referral
  • Tools
    • FPL Charts
      • MAGI FPL (Appendix A)
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      • Verification/Evidence Matrix
      • MEDES Evidence & Verification Coding Chart

FAMIS Resources

  • 01- Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03.1 – Interviewing / Processing (Prior to Processing thru INTRFACE)
  • 03.2 – Interviewing / Processing (INCOME thru Cat Elig)
  • 03.3 – Interviewing / Processing (DISABLED thru Supercase EU Summary #1)
  • 03.4 – Interviewing / Processing (Vehicle thru Closing the Interview)
  • 04 – Change in Circumstances in FAMIS
  • 05 – Annual Renewal Non-MAGI & TA
  • 06 – SNAP Mid Certification Review
  • 07 – SNAP Recertification
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in FAMIS
  • CCIU Case Reading Guides
  • Child Care Subsidy Transition to DESE
  • Close a Case, Reject or Withdraw an Application in FAMIS
  • COLA Adjustments
  • COVID-19 MHABD Verification Requirement Changes
  • Disabled Children
  • EBT / EBTI
  • Federal Poverty Level (FPL): FAMIS Changes Due to FPL Adjustment
  • Finding Information in FAMIS
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • Medicaid Eligibility (ME) Code Chart
  • MO HealthNet Card
  • Paper Forms
  • Section 1619 Eligibility
  • Transitional Employment Benefit (TEB)
  • Voter Registration
  • WIBCA

MEDES Resources

  • 01 – Locate DCN of Participant(s)
  • 02 – Application Registration
  • 03 – Processing an Application Case
  • 04 – Managing an Integrated Case / CIC
  • 05 – Annual Renewal MAGI
  • Acronyms & Terminology
  • Basic Eligibility Charts
  • Cancel Reject / Cancel Close in MEDES
  • CCIU Case Reading Guides
  • Cooperation in Pursuit of Medical Support
  • Finding Information in MEDES
  • Household Composition-MAGI
  • Legacy Screens, DSS Common Area Screens & Medicare Screens
  • MEDES Incident Ticket
  • MEDES Mitigations and Release Documents
  • Medicaid Eligibility (ME) Code Chart
  • Transitional MO HealthNet (TMH)
  • Voter Registration

EVS

  • Accuity
  • Accurint for Government Eligibility (AfGE)
  • Experian Verify User Guide
  • FUSION for MO Driver License
  • HealthTrack
  • IIVE
  • IMES
  • Insights Engine
  • National Accuracy Clearinghouse (NAC)
  • SteadyIQ Income Passport

Field Processes

  • BENDEX
  • Blind Pension and Supplemental Aid to Blind (BP/SAB) Registering Applications
  • Closing Presumptive Eligibility and Alternative Care
  • Duplicate DCN Field Process
  • Eligible for both AEG and Non-MAGI (MHABD)
  • Hyperscience Registration of SNAP Apps in FAMIS
  • IM-1ABDS Process for Non-MAGI Applications
  • Incorrect IMES
  • MAGI Application Processing Field Process
  • MAGI Application with Incarceration Evidence
  • MHN Annual Renewal Processes
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  • Specialized Units & Functions
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SOPs

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  • Breach of Information SOP
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  • Transferring Between Tiers SOP
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Customer Information

  • Assisting Participants with MHN Portal Navigation and Online Payments
  • How Participants Navigate to Apply Online
  • IM Benefits Portal Guide
  • Missouri SuN Bucks
  • Non-MAGI Specialized Units Map
  • Participant FAQs for CSCs & RCs
  • Phone Number Quick Reference
  • Where to Send Payments Guide: TWHA, Spend Down and CHIP Payments
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  • Resources, SOPs & Field Processes
  • FAMIS Resources
  • 01- Locate DCN of Participant(s)
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01- Locate DCN of Participant(s)

Tools #

  • BVR Marriage/Divorce Inquiry: Missouri Marriage/Divorce Inquiry screen
  • Duplicate DCN Resolution in FAMIS
  • Full DCN Guide 
  • Field Process: Duplicate DCN

 

Screen Help #

FAMIS Participant Search/PRSNSRCH

 

Locate Participant’s DCN #

Step 1: Using the searches outlined on the Primary DCN Search chart, Is the Participant found? (You can also use Search for a Person guide)

    • Yes – Continue to Step 2
    • No- Always assume the customer has a DCN Assigned.  It is rare for a customer not to, unless born out of state. Use the DCN Search guide (See Using SUPD to Search Known Aliases or Making Permanent Changes) to search for name variations, alias, incorrect birthdates, or other near matches.
 

Step 2: Using the searches outlined on the Secondary DCN Search Chart, is the information in the Common Area Correct? 

    • Yes- See Step 3
    • No- Correct the information in the Common Area on the SUPD screen, or assign a DCN. Do not assign a DCN until all Primary and Secondary searches are exhausted. Then Update Date of Birth in FAMIS. Continue to Step 3
 

Step 3: Continue with setting up your supercase.

FAMIS, FAMIS App Reg
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Updated on September 13, 2024
02 – Application Registration
Table of Contents
  • Tools
  • Screen Help
  • Locate Participant's DCN
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